{"id":3558075,"url":"https://alion.io/job/isembard-account-manager","title":"Account Manager","company":{"id":3780450,"name":"Isembard","domain":"isembard.com","url":"https://alion.io/company/isembard","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T14:55:55Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T20:41:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Isembard\nIsembard is building a network of high-performance factories for critical industries. We combine advanced machine tools, robotics and our own software, MasonOS, to make precision components for aerospace, defense, energy and frontier technology companies, with factories across the US, UK, Germany and France. Our mission is to forge industrial acceleration.\nThe role\nDefense, aerospace and energy customers depend on us for precision-machined parts on dates that cannot move. The Account Manager owns a set of those customer relationships in the US.\nYou will sit between the shop floor and the customer's program schedule, turning production reality into updates the customer can act on and customer priorities into production urgency. We grow accounts by being a reliable partner, and you will be responsible for growing yours.\nWhat you'll do\nOwn a named portfolio of customer accounts as the main contact for program managers, quality leads and procurement.\n\nKnow the status of every active purchase order before anyone asks.\n\nRaise schedule risk, quality concerns and delays before the customer has to, choosing the right channel for each update.\n\nOwn quotes and order management for your accounts, with technical support from engineering.\n\nGrow your accounts by understanding what each customer needs on cost, quality and lead time.\n\nWork with Quality on nonconformance and corrective action, and feed commitments back into scheduling so nothing is promised the floor cannot deliver.\n\nBuild playbooks and escalation paths the wider team can use.\n\nWhat we're looking for\nThree or more years in customer success, account management or program management, ideally in manufacturing, aerospace, defense or another regulated industry.\n\nEnough technical fluency to discuss tolerances and production scheduling with customers and machinists.\n\nJudgment about when a situation needs a phone call rather than an email.\n\nComposure in difficult conversations about a slipped date or cost overrun, and the ability to present a credible recovery plan.\n\nStrong organization across several accounts, and comfort building your own systems.\n\nNice to have\nPrior exposure to CNC manufacturing, hardware or engineering environments.\n\nA technical or engineering background.\n\nWhy Isembard\nOwn relationships with customers building some of the most advanced hardware in the country.\n\nShape how Isembard supports customers as the account base grows.\n\nCompetitive salary and equity.\n\nMedical, dental and vision insurance, a 401(k) with company match, paid time off and parental leave, Wellhub gym and wellness membership, and a stocked kitchen at the factory.\n\nLocation: On-site at our Dallas-Fort Worth factory in Carrollton, TX, with travel to Isembard sites and customer sites.\nIsembard is an equal opportunity employer.","description_format":"text","description_chars":2816,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Manufacturing","Space & Aerospace"],"lifecycle":[{"event":"open","at":"2026-10-31T02:14:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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