{"id":1073873,"url":"https://alion.io/job/isio-2027-pensions-administrator-trainee-croydon","title":"2027 Pensions Administrator Trainee - Croydon","company":{"id":678321,"name":"Isio","domain":"isio.com","url":"https://alion.io/company/isio","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T14:08:18Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-23T09:06:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Why Isio?\nStarting your career is about more than finding a job. It's about finding a place where you can learn, grow and make an impact.\nAt Isio, you'll work on meaningful projects, gain professional qualifications, receive structured development support and learn from experienced colleagues who are invested in your success. We're proud to have been recognised as one of the UK's leading employers for graduates and apprentices, reflecting our commitment to providing an outstanding Early Careers experience.\nFind out more about our Early Careers programmes, awards and colleague experiences on our Early Careers website.\nPensions Administration\nJoin us as a Pensions Administrator in Isio’s brand new Pensions Administration Training Academy in our Croydon office.\nThis is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you’ll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You’ll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data - all while building your knowledge of UK pension regulations and member services.\nThis role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.\nWhat does the role entail?\nData Management & Benefit Administration\nMaintain accurate member records through cloud-based administration systems\n\nExecute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines\n\nPerform benefit calculations and validate data integrity under senior supervision\n\nMember Engagement & Support\nDeliver timely responses to member enquiries via email, phone and post in line with service level agreements\n\nProvide clear, jargon-free guidance on pension benefits while demonstrating empathy\n\nTeam Collaboration & Innovation\nManage caseloads effectively to meet team processing targets\n\nEngage in knowledge-sharing sessions with colleagues and mentors\n\nProfessional Development\nComplete mandatory training programmes within specified deadlines\n\nApply technical knowledge practically through supervised casework\n\nPursue self-directed learning to understand end-to-end pension administration\n\nWhat we’re looking for\nGood levels of numeracy and literacy\n\nClear and consistent written and spoken communication skills\n\nThe ability to organise information, priorities and deadlines\n\nThe ability to work with numerical and financial information\n\nAn interest in pensions, business and solving problems\n\nThe ability to build effective working relationships\n\nConfidence in Microsoft Office\n\nA willingness to learn, ask questions and use feedback\n\nThe ability to work collaboratively with colleagues and clients, valuing different perspectives\n\nCommunicate clearly and listen to other people’s views\n\nConsistent care taken over quality, accuracy and follow-through\n\nThose that can respond constructively when priorities change\n\nThose that stay curious and look for better ways to solve problems\n\nConsistently show respect, fairness and integrity\n\nWe will assess these behaviours in a structured and consistent way during the recruitment process.\nPrevious pensions experience is not required.\nTraining and development\nYou will receive structured learning, practical experience and support from your team.\nYou will develop technical, business and professional skills through on-the-job learning, formal training and hands-on client work.\nInduction programme\n\nTechnical and professional skills training over a structured 12 month initial period and beyond\n\nOngoing opportunities to build your pensions and wider market knowledge\n\nA buddy to help you settle in\n\nSupport from a Performance Manager with your development and progress\n\nSupport will be provided to work towards and achieve qualifications with the Pensions Management Institute (PMI)\nLength of programme\nYou will be employed on a permanent basis from the start of your role.\nLocation and working pattern\nThis role is based in our Croydon office.\nExpected office attendance, is four days per week minimum in office.\nThe working pattern will reflect client, team and learning needs. Reasonable adjustments will be considered where appropriate.\nEntry requirements\nYou must have completed an undergraduate degree or higher-level qualification by 20 September 2027 and achieved a 2.2 or higher. If you are in your final year, you should be on track to achieve this\n\nWe welcome applications from people studying any subject\n\nYou will need clear written communication, numeracy skills and an interest in Pensions and Customer service\n\nWe are not able to provide visa sponsorship for this position and therefore you will need to be able to work in the UK without the need for visa sponsorship now or in the future.\nStart date: 22 September 2027\nRecruitment process\nThe recruitment process will include;\ncompleting an online application form where we will establish your eligibility for this role\n\nan invitation to complete a ‘Skills that Build’ assessment and numerical reasoning online assessment - more information on this is available here\n\nonline motivation and competency questions requiring video and/or written responses\n\na further review of your application assessing your potential to be successful in this role\n\nan interview, in-person, with Managers in this role in the office you have applied to be based in\n\nWe will explain what to expect before each stage. The process will assess your motivation, numerical and problem-solving skills, communication, teamwork and approach to learning. It will not assume previous pensions knowledge.\nWhat you can expect in return\nA competitive salary and a market-leading bonus scheme, with stretch targets to reward high performance\n\nStudy support to help you achieve professional qualifications, with salary increases for exam passes\n\nDevelopment and training opportunities to support your career ambitions throughout your time with us\n\nA friendly and supportive team who will help you deliver your best work\n\nYou can find out more about us and the benefits we offer here: Isio - Careers & Benefits\nWhat’s next?\nClick ‘Apply’ and follow the simple online application process.\nAccessibility\nIt’s our vision to foster a diverse, inclusive and equitable environment, which recognises individuals for their unique contribution, celebrates their differences without judgement and is committed to driving measurable change.\nIsio promises to make the recruitment process as accessible as possible, giving all candidates the opportunity to shine. We will reduce or remove barriers where possible and provide additional support where appropriate.\nWhat reasonable adjustments can we offer?\nAdjustments are made on a case-by-case basis, but can include:\nExtra time to complete assessments\n\nReceiving content in accessible formats\n\nIf you think you may require a reasonable adjustment to be made at any stage of the recruitment process, please email: .","description_format":"text","description_chars":7160,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-20T05:48:28Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":120,"reasons":["conf:20","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/isio-2027-pensions-administrator-trainee-croydon","json_url":"https://alion.io/job/isio-2027-pensions-administrator-trainee-croydon.json","meta":{"generated_at":"2026-09-24T21:14:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}