{"id":3420180,"url":"https://alion.io/job/ism-a-kyndryl-company-technical-analyst","title":"Technical Analyst","company":{"id":3859328,"name":"ISM - A Kyndryl Company","domain":"ismcanada.com","url":"https://alion.io/company/ismcanada","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Victoria, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":470},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:45:51Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T06:52:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are\nAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\nThe Role\nPosition: BCGEUTechnical Analyst\nPay Range: 21\nBi-WeeklySalary: $3188.82- $3648.92\nDivision: Technical Engineering Services\nManager: Aaron Canning\nLocation: Victoria,BC\nJob Type: Regular Full time\nThe Technical Analyst works under the direction of aManagerin the area ofservice and project delivery to enhanceandmaintainthe customer’s desktop infrastructure, affecting services provided to all government ministries andagencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system,\nincluding centrally located service desks and support staff, as well as distributed support staff and contractorsdeployed to client ministry sites throughout the province. The position requires strong technical skills and involvesdirect contact with pre-approved VIP client staffin order toresolve escalated client problems.\nIf you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!\nWhat we offer:\nCompetitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification\n\nCompetitive starting vacation with increases to vacation entitlements after the second year and beyond\n\nAlternative Work Arrangement options (which could include work from home, earned days off,temporarilyor permanently reduced hours)\n\nOngoing training and professional development opportunities\n\nComprehensive extended health and dental benefits for you and your family\n\nDefined benefit pension program (BC Public Service Pension Plan)\n\nHealth & wellness programs - lunchtime seminars, communityactivitiesand a comprehensive Employee & Family Assistance Program\n\nSeasonal events and socials\n\nA robust awards/recognition program\n\nA friendly work environment where your team is always willing to help\n\nA leadership team thatactually caresabout you and wants you to love your job\n\nResponsibilities\nReviews and analyzes customer service requests and conducts technical and procedural analysis on the lesscomplex requests.\n\nRecommends (to senior staff)appropriate technicaland/or procedural solutions to meet clientneeds.\n\nReceives and resolves, (orassistsin the resolution of), assigned Level 2 and 3 ticketsforwardedfrom other service delivery units.\n\nProvides support for pre-approved VIP users, responds to requests,determinesactions, and resolves incidents.\n\nMonitors and follows up on assigned incidents until resolution.\n\nLogs VIP calls, incidents, and other service requests. Accepts calls from VIP assistants or other individuals on theirbehalf and works through the requestor to resolve incidents.\n\nProvides orientation and instruction to VIP customers in systems, applications, and protocols.\n\nOffers direct andflexible contact options to satisfy VIP preferences. Provides remote support to traveling VIPs.\n\nProvides assistive support for VIP’s personally owned assets used for accessing client systems and services.\n\nPerforms scheduled VIP support at business events within British Columbia and provides remote support outsideBritish Columbia.\n\nMay berequiredto lift machinery, tools, supplies, and equipment weighing up to 20 kg17. May work non-corehours and provide home support in support of the VIP service commitment.\n\nAnalyzes problem trends and recommends problem resolution procedures. Works with other service delivery unitsin resolving problems.\n\nConducts testing of application deployments to ensure quality assurance ofend product. Reviews, tests, andconducts quality assurance on imaging changes.\n\nProvides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quicklyand cost-effectively provide relevant software and updates to clients.\n\nParticipates in the development and documentation of systems standards, configuration standards.\n\nDrafts Technical Information Bulletins for service delivery units and service partners. Provides informationsessions asrequired.\n\nResearchestechnical information and hardware/software capabilities to recommend improvements.\n\nCoordinates knowledge creation and updates including knowledge structure and tools. Develops and evolvesknowledgestructure anddevelops andmaintainsknowledge templates to gather client and project information.\n\nPublishes knowledge onappropriate knowledgebase.Determineslevel of communicationsrequiredfor theknowledge update and ensures knowledge isdisseminatedtoappropriate staff.\n\nMonitors various system metrics and checklists, generates and/or analyzes various reports including statisticalreports related to SLA's, project requests, and operational performance reports.\n\nConducts problem and trend analysis and makes recommendations to improve operations.\n\nConducts assessments todetermineif negotiated baselines have been met, not met, or exceeded.\n\nUndertakesanalysis todeterminefactors that may have affected the performance and the impacts this performance has had on service levels.\n\nWho You Are\nPOSITION REQUIREMENTS:\nEducation and Experience:\nRelated degree or an equivalent combination of relevant experience,educationand/or training.\n\nTechnical experience analyzing and resolving complex problems in the following areas:\n\nWindows 10 or later Operating Systems\n\nMacOS issues\n\nMicrosoft Office 2019 or later\n\nActive Directory\n\nMicrosoft Azure/Entra Active Directory\n\nMicrosoftInTune\n\nMobile Device Management\n\nMicrosoft Systems Center Configuration Manager (MSCCM) or later client andsoftware distributions. An equivalent product would be acceptable\n\nPreference will be given to candidates with experience providing support to executive level clients\nKeySkills & Abilities\nThe following skills and abilities arerequiredfor this position:\nCommunication\nCommunicates effectively both verbally and in writing, ensuring information is clear, concise,accurateand tailored to the audience. Prepares and develops a variety of technical and business materials (e.g., reports, testing results, knowledge base documents) and presents information confidently, responding to questions in real time whilemaintainingprofessionalism.\nInterpersonal Communication\nBuilds andmaintainseffective working relationships with individuals at all levels, including managing challenging interactions and resolving issues. Collaborates within team environments to achieveobjectives, contributes actively, and respects diverse perspectives. Provides guidance and coaching to senior stakeholders on technology use whilemaintainingtact,diplomacyand confidentiality. Maintains a professional presence when supporting executive-level clients and provides feedback to improve processes and procedures.\nOrganizational\nManages and prioritizes a fluctuating workload independently in dynamic environments. Adapts to changing priorities, deadlines and operational demands while ensuringtimelydelivery of results and communicating key information and issues to stakeholders.\nResearch/Analyze & Investigate\nAnalyzes technical issues,identifiesoptionsand develops effective solutions using sound judgment and critical thinking. Conducts research and supports investigations to gather relevant information. Interprets data toidentifytrends, rootcausesand anomalies, and contributes to the development and testing of solutions whilemaintaininghigh attention to detail.\nInformation Systems/Business Technology\nUses information technology and software applications to support efficient operations, access and analyze information, and produce clear reports. Applies technology solutions to address business problems and continuously adapts to evolving tools and systems.\nAdditionalinformation for applicants\nTobe considered for this position, please complete the following mandatory pre-screening questionnaire along with your application. Mandatory Screening Questionnaire: Technical Analyst (2026) - Fill out form\n\nPlease make sure you provide detailed information as ISM cannot make assumptions about your qualifications.\n\nYour application must clearlydemonstratehow you meet the education and experience as outlined in the Position Requirements section above.\n\nWorkday Career Profiles will beutilizedby the hiring panel to assess ISM employee applicant qualifications during the screening process.\n\nThis position can be donevirtually,however, the candidatehas toresidein the Province of British Columbia, due to the union certification requirements.\n\nIn addition to regularly scheduled hours and responsibilities, the Technical Analyst must be available to provide after-hours “On Call” support on a rotational basis.\n\nTechnical Analystareperiodically required toassiston special projects and emergencies, some of which may occur after core hours. Theseadditionalresponsibilities are an essential function of the job and arerequiredto ensure continuous operations and minimize disruption to clients.\n\nTechnical Analyst mightbe requiredto travel to and from customer work sites.\n\nAn eligibility list might be created.\n\nThis competition and/or eligibility list may be used for other departments of the BCServicesOperation of ISM\n\n*Note:This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations;thereforeall applicants will be subject toadditionalsecurity screening requirements.\nBeing You\nThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.\nWhat You Can Expect\nYour career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best. \nFrom your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\nWe’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. \nWe want you to thrive here-and we’re committed to helping you do...","description_format":"text","description_chars":12274,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-28T20:45:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:8","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ism-a-kyndryl-company-technical-analyst","json_url":"https://alion.io/job/ism-a-kyndryl-company-technical-analyst.json","meta":{"generated_at":"2026-11-03T15:01:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3859328},"rest":"https://alion.io/mcp/rest/get_company?id=3859328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fism-a-kyndryl-company-technical-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fism-a-kyndryl-company-technical-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fism-a-kyndryl-company-technical-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ism-a-kyndryl-company-technical-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fism-a-kyndryl-company-technical-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3420180}},{"tool":"search_jobs","arguments":{"company":"ismcanada.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3420180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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