{"id":1246947,"url":"https://alion.io/job/isoftstone-field-services-specialist","title":"Field Services Specialist","company":{"id":1767282,"name":"iSoftStone","domain":"isoftstoneinc.com","url":"https://alion.io/company/isoftstoneinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manisa, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-09-25T17:53:15Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T14:13:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nField ServicesSpecialist\nTurkiye,Manisa|On-Site|Full-Time|\nABOUT THE ROLE\nWe are looking for a IT Support Specialist to provide onsite support. The role focuses on field support operations providing end user support and related devices.\nWHAT WE ARE LOOKING FOR\nMinimum 3+ years of hands-on field IT support experience\nStrong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting\nExperience with hardware replacement, imaging, configuration, and end-user support\nAbility to travel between sites and work in onsite environments\nExperience using ITSM tools (ServiceNow or equivalent) for ticket handling\nBasic English reading and writing skills for documentation and vendor coordination\nRelevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus\nWHAT YOU WILL DO\nProvide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment\nDeliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance\nManage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes\nCoordinate with vendors and third parties for repairs, onsite activities, and equipment logistics\nParticipate in IT projects, new site openings, hypercare activities, and special initiatives\nProvide after-hours or escalation support for plant-critical issues when required\niSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.\nVisit us at https://www.isoftstoneinc.com.\niSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. 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