{"id":1246934,"url":"https://alion.io/job/isoftstone-it-business-analyst-crm-rollout-support","title":"IT Business Analyst – CRM Rollout & Support","company":{"id":1767282,"name":"iSoftStone","domain":"isoftstoneinc.com","url":"https://alion.io/company/isoftstoneinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Machine Learning","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:53:15Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-24T08:58:58Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Description\nIT Business Analyst - CRM Rollout & Support\nPoland|Remote|6-Month Contract|\nABOUT THE ROLE\nWe are looking for an experienced Business Analystto support the rollout, adoption and ongoing operation of a global CRM platform across multiple international markets.\nThis is an initial 6-month contract, with the possibility of extension up to 12 months based on project needs.\nThe role will work closely with global and local business teams, IT teams and external technology vendors, with a strong focus on rollout support, requirements management, testing, user support and continuous improvement.\nWHAT WE ARE LOOKING FOR\n3+ years of experience as a Business Analyst, CRM Business Analyst or Application Analyst, with hands-on involvement in CRM or enterprise application rollouts and ongoing support.\nExperience supporting CRM, Sales Technology or Customer Engagement implementations\nStrong experience in requirements gathering, process analysis and functional documentation\nHands-on involvement in rollout activities, testing, UAT and go-live support\nExperience providing ongoing application or business-user support after implementation\nAbility to coordinate effectively between business users, IT teams and external vendors\nExperience working in multi-country or global technology environments\nExperience with enterprise CRM platforms such as Veeva CRM, Salesforce, IQVIA OCE or similar solutions\nExperience in Consumer Health, Pharma, FMCG or other complex commercial environments is an advantage\nGood understanding of Agile, Waterfall or hybrid project-delivery approaches\nStrong analytical, problem-solving and stakeholder-management skills\nExcellent English communication skills\nProactive and hands-on approach, with the ability to independently follow issues through to resolution\nAbility and willingness to work effectively across Europe, Asia and LATAM time zones, with reasonable flexibility in working hours\nThere may be occasional travel to local markets during selected project milestones, such as UAT or go-live\nWHAT YOU WILL DO\nSupport CRM rollout activities across multiple countries and regions\nWork with local markets to gather, analyse and document business and functional requirements\nTranslate business needs into clear requirements for IT and external technology vendors\nSupport system configuration and local market adaptations\nCoordinate and support testing activities, including test-case preparation, defect tracking and UAT\nSupport data migration and validation activities where required\nAct as a key contact for business users during and after rollout\nProvide ongoing CRM support, troubleshooting and issue coordination\nWork with internal teams and external vendors to investigate and resolve system issues\nSupport user training, adoption and preparation of user documentation\nIdentify opportunities to improve processes, system usability and overall user experience\nSupport continuous improvement of the CRM platform following go-live\nEnsure solutions and processes are aligned with relevant compliance, security and data-privacy requirements.\niSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.\nVisit us at https://www.isoftstoneinc.com.\niSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. 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