{"id":1246951,"url":"https://alion.io/job/isoftstone-it-support-engineer","title":"IT Support Engineer","company":{"id":1767282,"name":"iSoftStone","domain":"isoftstoneinc.com","url":"https://alion.io/company/isoftstoneinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":1041},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Nagios","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:53:15Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T14:13:20Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\niSoftStone, Inc. is seeking an IT Support Engineer to join our Team\nin New York and Washington DC!\n*THIS IS A PART-TIME (20 HOURS PER WEEK) W2 CONTRACT ROLE*\nFLUENCY IN MANDARIN IS PREFERRED\nResponsibilities:\nInfrastructure Design Implementation:\nDesign, implement, and maintain secure and scalable IT infrastructure.\nDeploy and manage server environments (physical, virtual, cloud-based).\nEvaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).\nNetwork Management:\nMonitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).\nEnsure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).\nTroubleshoot network issues and provide solutions promptly.\nServer and Cloud Management:\nManage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).\nPerform patch management, updates, and upgrades to systems and applications.\nAutomate tasks through scripting (e.g., PowerShell, Python) and orchestration tools.\nBackup, Recovery, and Disaster Recovery:\nDevelop and maintain backup strategies, including regular testing of recovery processes.\nImplement disaster recovery plans (DRP) and business continuity solutions.\nMonitoring and Performance Management:\nSet up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.\nConduct regular performance analysis and capacity planning.\nGenerate reports on system performance, availability, and utilization.\nSecurity and Compliance:\nImplement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).\nConduct regular vulnerability assessments and security audits.\nEnsure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.).\nIT Operations and Support:\nProvide Level 2/3 & On-site support to resolve user issues and escalate complex problems.\nDocument systems, procedures, and best practices for operation and troubleshooting.\nCollaboration and Vendor Management:\nWork with cross-functional teams to align IT infrastructure with business goals.\nCollaborate with vendors for procurement and support of IT hardware/software.\nManage relationships with external service providers and cloud vendors.\nFluency in Mandarin is preferred.\nPrimary Location Pay Range: $40/hour\niSoftStone is a global IT service and consulting companythat creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.\nVisit us at https://www.isoftstoneinc.com.\niSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.","description_format":"text","description_chars":3644,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-25T17:53:15Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:39","velocity","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/isoftstone-it-support-engineer","json_url":"https://alion.io/job/isoftstone-it-support-engineer.json","meta":{"generated_at":"2026-09-29T04:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4383,"day_limit":5000,"remaining_today":617,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}