{"id":2707380,"url":"https://alion.io/job/isoftstone-it-support-specialist-disabled-candidates","title":"IT Support Specialist-Disabled Candidates","company":{"id":1767282,"name":"iSoftStone","domain":"isoftstoneinc.com","url":"https://alion.io/company/isoftstoneinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-16T12:59:10Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T19:15:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nIT Support Specialist (Disabled Candidates)\nTurkiye,İstanbul|Hybrid|Full-Time |\nABOUT THE ROLE\n**This position is designated for candidates with disabilities, in accordance with applicable employment regulations.**\nWe are looking for a proactive and dedicated Service Desk Specialist to join our team. In this role, you will oversee L1 support operations, ensuring that all activities are executed safely, efficiently, and in alignment with our company standards.\nWHAT WE ARE LOOKING FOR\nMinimum 1year experience on IT Service/Helpdesk L1 Support.\nUniversity degree (2-year or 4-year) in Information Technology, Computer Science, or a related field.\nStrong analytical and problem-solving skills.\nAbility to manage and resolve conflicts effectively.\nExcellent communication and interpersonal skills\nParticipate and support projects, global and local meeting meetings\nDeep experience on using ITSM tools (ServiceNow preferred).\nGood command of English, both written and spoken.\nWHAT YOU WILL DO\nLog and manage all Service Desk interactions, ensuring accurate documentation in the ITSM tool.\nClassify and prioritize incidents and service requests in line with urgency and business impact.\nTroubleshoot first-line issues and ensure timely resolution or escalation when required.\nRoute tickets to backline teams and track progress through to closure, maintaining full ownership.\nMaintain clear, professional communication with end users and IT stakeholders.\nSupport global and local IT projects, including participation in relevant meetings and activities.\nEnsure adherence to operational procedures, runbooks, and escalation standards.\nProvide out-of-hours escalation support for business-critical incidents to ensure service continuity.\niSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.\nVisit us at https://www.isoftstoneinc.com.\niSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. 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