{"id":3781349,"url":"https://alion.io/job/isoftstone-sr-it-support-engineer","title":"Sr. IT Support Engineer","company":{"id":1767282,"name":"iSoftStone","domain":"isoftstoneinc.com","url":"https://alion.io/company/isoftstoneinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48,"max":53,"currency":"USD","period":"hour","gross":null,"usd_annual":106000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Machine Learning","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-05T01:00:36Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T11:37:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\niSoftStone,Inc.is seeking aSr. IT Support Engineer to join our Teamin Bellevue, WA!\nOnsite Opportunity\n**Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. **\nSenior IT Support Engineer\nJob Description (Primary Responsibilities)\nDaily IT & Network Operations\nMaintain, troubleshoot, and optimize office network infrastructure (routers, switches, firewalls, Wi-Fi, VPNs, and network security devices) to ensure high availability and performance.\nAdminister Windows server environments, Azure AD, Microsoft 365, Exchange Online, Intune, and other enterprise collaboration platforms.\nPerform advanced system administration, configuration, monitoring, and preventive maintenance across office IT infrastructure.\nEmployee Technical Support (L1/L2/L3)\nServe as the primary on-site IT contact, providing advanced L1/L2/L3 technical support for employees.\nDiagnose and resolve complex hardware, software, operating system, network, authentication, and application issues with minimal escalation.\nLead troubleshooting efforts for critical incidents, perform root cause analysis, and implement long-term corrective actions.\nManage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, account administration, security permissions, and device lifecycle management.\nMentor junior IT support staff and provide technical guidance when needed.\nAsset Management & Vendor Coordination\nMaintain an accurate inventory of IT assets, software licenses, and office equipment while ensuring compliance with company policies.\nLead coordination with Internet Service Providers, hardware/software vendors, and internal infrastructure teams for issue resolution, warranty services, procurement, and infrastructure improvements.\nEvaluate and recommend hardware, software, and operational improvements to enhance IT service quality.\nData Backup, Security & Operational Excellence\nManage and monitor backup systems and disaster recovery processes to ensure business continuity.\nAdminister endpoint security, operating system patching, antivirus solutions, identity management, and access control.\nSupport security incident response, vulnerability remediation, and compliance with corporate IT security policies.\nIdentify opportunities to improve IT support processes, automate repetitive tasks, and enhance operational efficiency.\nRequirements (Qualifications)\nExperience:\n5+ years of hands-on experience in IT Support, Systems Administration, or Enterprise Desktop Support, including experience providing L3 technical support in a corporate environment.\nTechnical Skills:\nExpert-level troubleshooting of Windows and macOS operating systems.\nStrong knowledge of enterprise networking concepts, including TCP/IP, LAN/WAN, VLANs, DHCP, DNS, VPNs, wireless networking, and firewall fundamentals.\nHands-on experience administering Microsoft 365, Azure AD, Exchange Online, Intune, or equivalent enterprise cloud platforms.\nExperience supporting Windows Server environments, Active Directory, Group Policy, and enterprise endpoint management.\nStrong analytical and troubleshooting skills with the ability to perform root cause analysis and resolve complex technical issues.\nExperience with PowerShell scripting or task automation is a strong plus.\nCommunication:\nFluent in English (written and spoken) with excellent customer service, communication, and stakeholder management skills.\nExperience driving IT operational improvements and implementing best practices.\nSoft Skills\nStrong communication skills with employees, leadership, vendors, and cross-functional teams.\nAbility to prioritize multiple critical issues in a fast-paced environment.\nProactive, detail-oriented, and highly service-driven.\nStrong ownership, accountability, and follow-through.\nAbility to mentor junior team members and lead technical initiatives when required.\nPrimary Location Pay Range: $48-$53 per hour for W2Temp\n$53-$60 per hour for 1099/C2C\nBenefits:\n1099/Contractors: No benefits\nTemp salaried employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k, holidays.\niSoftStone is a global IT service and consulting companythat creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.\nVisit us at https://www.isoftstoneinc.com.\niSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. 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