{"id":2848111,"url":"https://alion.io/job/isolutions-technical-support-specialist-level-2-german-speaker","title":"Technical Support Specialist Level 2 – German Speaker","company":{"id":54306,"name":"isolutions","domain":"isolutions.ch","url":"https://alion.io/company/isolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Room","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Defender","optional":true}],"status":"live","first_seen_at":"2026-10-19T11:46:18Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T01:27:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"What can you expect from us?\nContinuous Learning from Day 1: We support your personal and professional development with both time and financial resources.\nStrong Company Culture: Open communication, helpfulness, authentic collaboration, and a true learn-it-all mindset.\nLiving New Work: Flexible working hours and the freedom to work hybrid from Barcelona or remotely from anywhere in Spain.\nInternational Environment: Work with people from diverse backgrounds and collaborate with colleagues across Switzerland in Bern, Basel, and Zurich.\nRoom to Shape and Create: With us, you can actively contribute ideas and create real value for our clients and the team.\n Master a New Language: We offer free language courses in German, English, Catalan, and more.\nIntroduction\nDo you have hands-on experience with Microsoft Intune? Can you quickly identify why a device is not compliant, why an application is not being installed, or why an enrollment is stuck? And do you prefer working as part of a team rather than on your own? Then you might be the next member of our crew!\nAt isolutions, we are passionate about digital transformation and building modern workplace environments within the Microsoft ecosystem. For one of our largest clients, a well-known Swiss company in the mobility sector, we manage device administration through Microsoft Intune.\nAs part of our team, you will act as the 2nd Level Technical Support Specialist, working closely with the customer's IT team and their 1st Level Support. You will analyze escalated cases, resolve them efficiently, and help prevent similar issues from occurring in the future.\nAt isolutions, you're never on your own. We achieve high quality standards by collaborating closely, sharing knowledge, and solving challenging cases together as a team.\nThis is what you get up for in the morning:\nYou take over Intune-related incidents from the customer's 1st Level Support, analyze them systematically, and resolve them efficiently.\nYou troubleshoot issues related to Enrollment, Windows Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment and Updates.\nYou manage and support Windows devices and, depending on the environment, mobile devices (iOS and Android) through Intune.\nYou investigate issues using Intune reports, device logs, and Microsoft Entra ID sign-in logs. You understand how groups, assignments, and Conditional Access policies affect device behavior.\nYou work closely with the customer's IT team and escalate issues to Engineering when necessary.\nYou perform agreed changes and adjustments, such as updates to groups, assignments, and policies, following established processes.\nYou document solutions clearly, maintain the knowledge base, and provide feedback to the customer's 1st Level Support team to help resolve future incidents faster.\nYou collaborate on complex cases with your teammates, provide backup support for one another, and continuously improve processes and ways of working.\nWe would like you to bring:\nSeveral years of experience in IT Support, ideally including escalated incidents within a Microsoft environment.\nHands-on experience with Microsoft Intune, including Enrollment, Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment.\nStrong foundational knowledge of Microsoft 365 and cloud services, particularly Microsoft Entra ID, with a solid understanding of groups, licenses, and Conditional Access.\nExcellent knowledge of Windows 10 and Windows 11.\nBasic PowerShell skills are a plus.\nExperience with iOS/Android device management, Microsoft Defender for Endpoint, or Win32 app packaging is an advantage.\nCertifications such as MD-102 or ITIL 4 Foundation are welcome, or you're willing to earn them with our support.\nYou enjoy teamwork, actively collaborate with others, and share your knowledge openly.\nYou approach problems analytically and systematically, staying focused until the root cause is identified.\nYou communicate clearly and professionally with customers, 1st Level Support teams, and end users.\nGerman language skills at native or business-fluent level (minimum C1) are mandatory. Good English skills are required. French or Italian is a plus.","description_format":"text","description_chars":4202,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Catalan","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-19T12:07:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":54,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/isolutions-technical-support-specialist-level-2-german-speaker","json_url":"https://alion.io/job/isolutions-technical-support-specialist-level-2-german-speaker.json","meta":{"generated_at":"2026-10-25T04:11:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54306},"rest":"https://alion.io/mcp/rest/get_company?id=54306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fisolutions-technical-support-specialist-level-2-german-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fisolutions-technical-support-specialist-level-2-german-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fisolutions-technical-support-specialist-level-2-german-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/isolutions-technical-support-specialist-level-2-german-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fisolutions-technical-support-specialist-level-2-german-speaker"}]}