Outbound Calling Officer

About the Company

Turning marketing into a market-domination weapon, we created a new category - the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: full transparency, control, and predictable outcomes. We are the #1 lead marketplace in the USA, and we are accelerating.

Role Overview

We are looking for an Outbound Calling Officer to proactively contact property owners, buyers, sellers, investors, landlords, and tenants, and turn those conversations into qualified opportunities.

This role is not about "making calls." It is about disciplined outbound prospecting, sharp qualification, accurate CRM documentation, and timely follow-up - at high volume, without losing quality. The core performance standard is a minimum of 300 outbound call attempts per working day.

Requirements

• High school / intermediate qualification, bachelor's degree, or equivalent education

• 2-3 years of experience in outbound calling, telesales, telemarketing, customer service, lead generation, or appointment setting

• Neutral US accent and confident, professional phone communication with US-based leads

• Experience in real estate, property acquisition, brokerage, mortgage, or investor lead generation is highly desirable

• Excellent verbal communication, active listening, questioning, and objection-handling skills

• Comfort working with CRM systems, dialers, spreadsheets, and productivity tools

• Ability to sustain high-volume outbound activity in a target-driven environment while maintaining accuracy and professionalism

What You'll Be Doing

Outbound prospecting & lead generation

• Make a minimum of 300 outbound call attempts per working day using the company-approved dialer, CRM, and lead lists

• Contact prospective buyers, sellers, property owners, investors, landlords, tenants, and other assigned real estate leads

• Use approved scripts and talk tracks while keeping a natural, professional, consultative conversation style

• Present the company and its services accurately, identify interest, and establish the appropriate next step

• Generate qualified opportunities and transfer or assign them to the relevant Representative

• Schedule property discussions and callbacks in line with campaign requirements

Lead qualification

• Ask structured discovery questions to determine property ownership, location, property type, transaction objective, motivation, timeline, and decision-making authority

• Capture pricing expectations, property condition, financing status, and preferred communication method where relevant

• Distinguish qualified, nurture, callback, disqualified, and do-not-contact outcomes per the approved qualification framework

• Escalate high-intent or time-sensitive opportunities promptly

CRM, follow-up & data management

• Disposition 100% of completed call attempts and record accurate notes for meaningful conversations

• Update contact, property, qualification, callback, and appointment information immediately after each interaction

• Complete scheduled callbacks and follow-ups within the committed timeframe

• Maintain confidentiality and protect customer, property, and company information

Communication & compliance

• Communicate clearly and confidently, including when handling rejection, objections, or difficult conversations

• Use approved objection-handling techniques without misleading, exaggerated, or unverified representations

• Observe company policies, consent requirements, do-not-contact procedures, data privacy controls, and telemarketing rules for the relevant market

• Participate in coaching, call calibration, quality reviews, and product training, and apply feedback consistently

How Performance Is Measured

Performance is assessed through a balanced combination of activity, quality, conversion, data discipline, and schedule compliance.

• Daily outbound call attempts - minimum 300 per working day (30%)

• Qualified leads generated - campaign target set by management (20%)

• Quality Assurance score - 95% or above (15%)

• CRM documentation accuracy - 95% or above (15%)

• Schedule adherence & attendance - 95% or above (10%)

Volume benchmarks: 300+ calls per day, 1,500+ per week, approximately 6,000-6,600 per month.

Quality safeguard: the numerical dialing target does not, by itself, constitute satisfactory performance. Repeatedly abandoned, duplicated, improperly dispositioned, deliberately shortened, or otherwise non-compliant calls may be excluded from productive activity and may negatively affect performance evaluation.

This is not for you if

• You treat the dial count as the goal instead of qualified opportunities

• You cannot stay composed and productive through rejection and unanswered calls

• You skip dispositions, notes, or scheduled callbacks

• You need detailed instructions instead of taking ownership of your leads and follow-ups

• You are not comfortable with a consistent 300-call daily standard

What We Expect From You (First 3 Months)

Week 1: Complete systems, script, compliance, objection-handling, and CRM training; demonstrate accurate call dispositions and supervised call readiness.

Weeks 2-4: Progress toward the 300-call daily standard while maintaining coaching responsiveness, data accuracy, and minimum quality requirements.

Day 30: Consistent activity, lead quality, QA results, CRM discipline, attendance, and measurable progress against campaign targets.

Day 60: Sustained performance, improved conversion effectiveness, reliable follow-up execution, and acceptable schedule adherence.

Day 90 (the bar): Successful completion of probation based on overall weighted KPI performance, conduct, attendance, and compliance with company standards.

Core Competencies

• Communication - clear, confident, respectful, and persuasive telephone communication

• Resilience - maintains composure and productivity despite rejection and objections

• Accountability - owns assigned leads, follow-ups, data accuracy, and performance commitments

• Attention to detail - records factual, complete, and usable CRM notes and dispositions

• Coachability - receives feedback constructively and demonstrates measurable improvement

• Integrity - represents company services accurately and complies with approved procedures

• Time management - balances dialing volume, conversations, documentation, callbacks, and handoffs

• Team collaboration - coordinates effectively with Sales, Acquisition, QA, and management teams

Working Conditions

• Target-driven role requiring sustained telephone and computer usage throughout the working day

• Working hours aligned with the targeted US market, and may include evening/night rotational shifts where operationally required

• Calls will be monitored or recorded for quality assurance, training, compliance, and performance management in accordance with applicable policy and law

• Performance targets may be adjusted where there are documented operational constraints such as insufficient lead inventory, system downtime, or approved training

What We Offer

• Direct impact on pipeline and revenue from day one

• Remote-first, flexible work environment

• Competitive compensation

• 3 weeks paid vacation + 5 paid sick days

• Access to learning resources

• AI-driven workflows and tooling

• Fast-moving, execution-focused team