{"id":3653725,"url":"https://alion.io/job/iss-world-it-application-manager","title":"IT Application Manager","company":{"id":1814,"name":"ISS World","domain":"issworld.com","url":"https://alion.io/company/iss-world","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Sobre a vaga\nThe IT Senior Application Manager is responsible for the operational management of the global SaaS platform, ensuring it runs reliably, securely, and in compliance with both local and global standards. The role oversees integrations, manages user access, and supports the platform’s alignment with the central governance framework.\n\nO que vais fazer\n\nOwn and administer the global SaaS platform, ensuring secure, reliable, and compliant operations\nAct as the subject matter expert for the platform, understanding the system configuration, functionality, data model, and end-to-end Business processes\nManage platform configuration and optimisation to meet evolving business and regulatory requirements\nServe as custodian of the technology ecosystem, including integrations, data pipelines, and supporting applications\nEnsure the accuracy, integrity, and governance of Business data and reporting\nCoordinate releases, upgrades, testing, and change management activities with internal stakeholders and suppliers\nMonitor platform performance, incidents, and service levels, providing Level 2 support and issue resolution\nManage vendor relationships and ensure delivery of contracted services and roadmap commitments\nDrive continuous improvement, user adoption, automation, and process standardisation across the Business landscape\nProvide expert guidance to business stakeholders by translating Business operational requirements into system capabilities and solutions\n\nO que é pedido\n\n5+ years of experience managing SaaS platforms in a global enterprise setting\nExperience with identity and access management, audit logging, and data integration\nProven ability to manage change control, configuration, and release cycles\nStrong coordination and communication across diverse teams and regions\nStructured and detail-oriented approach to operational delivery\nProactive problem-solving and continuous improvement mindset\nAbility to manage complexity and maintain clarity under pressure\n\nO que é oferecido\n\nPermanent contract\nCompetitive compensation package based on your experience, including private health insurance\n22 days of annual leave + 3 additional company days to recharge\nFlexible working hours and a hybrid model that supports balance and collaboration\nContinuous learning opportunities (technical and behavioural development) to support your growth\nModern, well-equipped office in the heart of Porto\nFree parking for your convenience\nAccess to ISS Tech Communities to connect, learn and share knowledge\nFree access to the company gym to support your wellbeing\nSnacks and drinks available at the office\n\nResumo organizado por IA a partir do anúncio original. 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