{"id":2372697,"url":"https://alion.io/job/ist-management-services-receptionist-workplace-experience","title":"Receptionist, Workplace Experience","company":{"id":2313633,"name":"IST Management Services","domain":"istmanagement.com","url":"https://alion.io/company/istmanagement","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T17:55:12Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T18:04:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nReceptionist, Workplace Experience\nIST Management is seeking an exceptionally polished and hospitality-driven Receptionist to serve as the face of a premier law firm in Washington, DC. This role is responsible for delivering a refined, high-touch experience to every employee, client, and guest, ensuring that each interaction reflects professionalism, warmth, and attention to detail.\nThe ideal candidate brings a natural presence, strong interpersonal awareness, and a service mindset that mirrors a luxury hospitality environment. This individual will maintain full ownership of the reception desk and front-of-house experience, creating a welcoming and seamless environment from arrival to departure.\nCompensation: $28.00 - $30.00 per hour (based on experience)Schedule: Monday - Friday, standard business hours Location: Washington, DC (on-site)\nIST Management Services is a national facilities management company providing office services, mail and print management, records management, and workplace experience solutions to clients across a wide range of industries. Learn more at: https://www.istmanagement.com\nBenefits (Full-Time): Medical, Dental, Vision, 401(k), Paid Time Off, and additional voluntary benefits\nResponsibilities\nFront-of-House Experience & Reception\nServe as the primary point of contact for all employees, clients, and guests entering the office\nDeliver a consistently polished, welcoming, and professional greeting to every individual\nCreate a high-end, hospitality-driven experience through tone, demeanor, and attention to detail\nRecognize and engage returning visitors and employees with familiarity and professionalism when appropriate\nManage visitor check-in, badging, and direction with efficiency and discretion\nMaintain full ownership of the reception desk and surrounding front-of-house environment\nEnsure the reception area remains clean, organized, and presentation-ready at all times\nConference & Workplace Support\nSupport conference room readiness, ensuring spaces are prepared and aligned with client expectations\nAssist with meeting logistics, guest coordination, and catering support\nMonitor conference areas and common spaces to maintain a high standard of presentation\nCommunicate effectively with internal teams to ensure seamless daily operations\nProvide additional workplace support as needed to maintain service consistency\nMaintain strong attention to detail across all guest-facing areas\nQualifications\nQualifications\n3+ years of experience in reception, concierge, hospitality, or high-end client-facing roles\nExperience in a law firm or professional services environment preferred\nDemonstrated ability to deliver a high-touch, hospitality-driven experience\nStrong communication skills and professional presence\nExceptional attention to detail and organizational skills\nAbility to remain composed, engaged, and responsive in a fast-paced environment\nWork Environment & Expectations\nOn-site role within a professional law firm environment\nRequires a consistently polished appearance and professional demeanor\nHigh-visibility position with continuous interaction throughout the day\nRole requires being stationed at the reception desk for the majority of the workday\nAbility to maintain energy, focus, and a positive presence throughout the day\nEqual Employment Opportunity & Accommodations\nIST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at .\nPlease respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.\nIST is an Equal Opportunity Employer (EOE). 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