{"id":1784049,"url":"https://alion.io/job/ist-networks-conversational-ai-engineer","title":"Conversational AI Engineer","company":{"id":57561,"name":"IST Networks","domain":"istnetworks.com","url":"https://alion.io/company/ist-networks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Cohere SDK","optional":false},{"name":"Function Calling","optional":false},{"name":"GCP","optional":false},{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"NLP","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:21:03Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-21T11:42:49Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About the role\nIST Networks' Professional Services team builds the conversational AI experiences that sit on top of enterprise CX platforms. As a Conversational AI Engineer, you will own end-to-end delivery of voicebots and chatbots across platforms including Kore.ai, Genesys Cloud, Sprinklr, and Cognigy - engaging directly with clients to understand automation needs and building solutions that drive measurable business value. \nWhat you will do\nMeet with clients and stakeholders to identify operational pain points and automation opportunities, and translate them into structured technical specifications \nDesign and build end-to-end conversational flows for voicebots and chatbots across Kore.ai, Genesys Cloud, Sprinklr, and Cognigy \nOwn the full delivery lifecycle - requirements, architecture, build, testing, deployment, and handover \nDevelop context-aware, multi-turn conversations with proper fallback and escalation handling \nIntegrate conversational solutions with backend systems, CRMs, and enterprise APIs \nConfigure and train NLP/NLU models - intent classification, entity extraction, and dialogue management \nApply prompt engineering to optimise LLM-powered conversation flows, including MCP integrations and agentic tool-use patterns \nProvide technical support for live deployments, monitor bot performance, and analyse conversation logs to drive improvement \nMaintain client communication throughout delivery and contribute to internal documentation and reusable delivery assets \nRequirements\nWhat we are looking for\n1-3 years of hands-on experience building chatbots and/or voicebots \nPractical experience with at least one enterprise conversational platform (Kore.ai, Genesys Cloud, Cognigy, or Sprinklr) is a strong plus \nWorking knowledge of NLP/NLU - intent training, entity recognition, slot filling, and dialogue state management \nExperience with REST/GraphQL API integration, and familiarity with prompt engineering and LLM integration (OpenAI, Azure OpenAI, Claude, Cohere) \nBasic scripting or programming ability in Python or JavaScript, and familiarity with cloud environments (AWS, Azure, or GCP) \nClear, confident communicator able to present technical concepts to non-technical stakeholders \nBachelor's or Master's degree in Computer Science, Artificial Intelligence, Computational Linguistics, Information Systems, or a related discipline \nWhy this role is different\nYou will work across four major conversational platforms rather than specialising in one, taking solutions from first client conversation through to live deployment and tuning.","description_format":"text","description_chars":2578,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-03T17:21:03Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.722,"p_room":0.75,"age_days":17,"expected_fill_days":20,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ist-networks-conversational-ai-engineer","json_url":"https://alion.io/job/ist-networks-conversational-ai-engineer.json","meta":{"generated_at":"2026-10-21T14:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57561},"rest":"https://alion.io/mcp/rest/get_company?id=57561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fist-networks-conversational-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fist-networks-conversational-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fist-networks-conversational-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ist-networks-conversational-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fist-networks-conversational-ai-engineer"}]}