{"id":2102938,"url":"https://alion.io/job/istaff-pty-ltd-account-manager","title":"Account Manager","company":{"id":3906225,"name":"iStaff","domain":"istaffrecruitment.co.za","url":"https://alion.io/company/istaff-pty-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":59,"open_postings":19,"ghost_share":0.579,"stale_share":0,"repost_share":0.737,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stellenbosch, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":45000,"currency":"ZAR","period":"month","gross":null,"usd_annual":32808},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ACT","optional":false},{"name":"Google Workspace","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T19:17:15Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T11:17:11Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":11},"description":"RequirementsGrade 12 with relevant Diploma in Shipping, Freight Forwarding, Distribution, or related field\n3+ years experience in Freight Forwarding and logistics experience (preferably export)\nCan work well on Excel and Google Workspace\nCustomer care mindset\nWillingness to work and be available after hours\nKnowledge of all road transport modes\nKey Responsibilities:\nConduct customer visits together with the Account Executive and/or Team Leader to understand operational requirements and maintain strong client relationships.\nManage the Customer on-boarding process, ensuring all required documentation and account setup requirements are completed, including: Customer application and credit application\nCustomer terms and freight terms\nAuthority and compliance documentation\nInvoice instructions, including Forms 11 and 13\nCustomer Service Level Agreement (SLA) setup\nCollection and review of customer shipment forecasts\n\nObtain and review customer forecasts and work closely with the Account Executive to ensure projected shipment volumes are accurately captured and planned within the Operating system.\nCoordinate customer demand planning and ensure shipments are planned and executed in line with allocated volumes, vessel schedules and capacity plans provided by the Commercial and Customer Service teams.\nRequest, verify and maintain freight rates and quotations with the Commercial Department before confirming or placing customer bookings.\nManage the day-to-day operational requirements of assigned accounts, ensuring shipments are handled efficiently while minimising penalties, delays, additional charges and unnecessary costs for both the customer and company.\nParticipate in customer and internal operations planning meetings, providing updates on shipment requirements, forecasts, capacity and operational challenges.\nProvide customers with suitable shipping solutions and routing options, including available vessel schedules, stack dates, Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA).\nEnsure customers receive accurate and up-to-date freight rates and quotations for proposed shipping routes, vessel options and services.\nLiaise closely with Customers, Account Executives, Commercial, Customer Service and Operations teams to ensure smooth end-to-end coordination of shipments.\nPLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable.\nDue to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.\n*** In the meantime, please download our EBOOK which will hopefully help you understand our process and how we work.\nWhen applying, ensure your CV is in WORD or PDF format, and not scanned. Scanned CV’s will not be considered. If you are unable to apply through the link we have provided, please upload your CV to our website http://www.istaffrecruitment.co.za/jobs.\nWe reserve the right to stop/renew adverts.\nBy applying to our adverts, you accept our POPI Act policy, a copy which be found on our website.\nFor more information please contact:","description_format":"text","description_chars":3279,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-08T19:17:15Z"},{"event":"close","at":"2026-10-08T20:13:05Z"},{"event":"reopen","at":"2026-10-14T17:06:51Z"},{"event":"close","at":"2026-10-15T03:27:54Z"},{"event":"reopen","at":"2026-10-18T11:17:11Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.307,"p_room":0.55,"age_days":11,"expected_fill_days":8,"reasons":["seen:1","repost:2","stale_co","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":32808,"is_top_pay":false},"html_url":"https://alion.io/job/istaff-pty-ltd-account-manager","json_url":"https://alion.io/job/istaff-pty-ltd-account-manager.json","meta":{"generated_at":"2026-10-21T01:51:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3906225},"rest":"https://alion.io/mcp/rest/get_company?id=3906225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fistaff-pty-ltd-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fistaff-pty-ltd-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fistaff-pty-ltd-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/istaff-pty-ltd-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fistaff-pty-ltd-account-manager"}]}