{"id":1987876,"url":"https://alion.io/job/istaff-pty-ltd-it-support-technician","title":"IT Support Technician","company":{"id":3906225,"name":"iStaff","domain":"istaffrecruitment.co.za","url":"https://alion.io/company/istaff-pty-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":59,"open_postings":19,"ghost_share":0.579,"stale_share":0,"repost_share":0.737,"time_to_fill_p50_days":8,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16000,"max":21000,"currency":"ZAR","period":"month","gross":null,"usd_annual":15432},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ACT","optional":false},{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-07T03:32:47Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T03:14:13Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"ghost","repost_count":3,"flags":["repost"],"days_open":15},"description":"Minimum RequirementsGrade 12 / Matric - essential.\nIT Diploma, Certificate or equivalent technical qualification.\nCompTIA A+, Network+ or similar IT certification - preferred\nMicrosoft-related certification or training - preferred\n1-3 years' experience in IT technical support or a managed services environment.\nPrevious experience in an MSP / managed services environment is essential.\nExperience with Microsoft Azure/Microsoft 365 administration.\nExperience with firewall or switch configuration.\nExperience working in an MSP environment supporting multiple clients.\nExperience supporting multiple users or client environments will be advantageous.\nPractical troubleshooting skills with the ability to diagnose and resolve common IT problems.\nWilling to participate in standby support outside normal working hours.\nValid driver's licence and own reliable transport.\nOwn smartphone\nComfortable with light physical work, including moving IT equipment, network cabling and occasional ladder use.\nClear criminal record; background checks will be conducted.\n Technical Skills required:\nWindows 10 and Windows 11.\nMicrosoft 365, including Outlook, Teams, SharePoint and OneDrive.\nBasic networking, including LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP and DNS.\nBasic Windows Server support.\nActive Directory and/or Microsoft Entra ID.\nRemote Monitoring & Management (RMM) tools.\nIT ticketing and monitoring systems.\nBasic cybersecurity practices, including patching, antivirus, password security and phishing awareness.\nBasic hardware and peripheral troubleshooting.\n Duties and Responsibilities:\nDesktop & User Support\nProvide remote technical support to users via telephone, email and Microsoft 365 tools.\nTroubleshoot Windows 10/11 desktops and laptops.\nInstall, configure, update and maintain computers, laptops and peripheral devices.\nProvide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.\nSet up new users, devices and workstations.\nMonitor devices and systems using remote monitoring and management (RMM) tools.\nIdentify and resolve technical issues or escalate more complex problems when required.\nNetworking & Infrastructure SupportTroubleshoot basic network connectivity issues.\nSupport Wi-Fi, routers, switches, VPNs and network cabling.\nPerform basic network and infrastructure troubleshooting.\nAssist with basic Windows Server support, including server checks, restarts, backup checks and disk-space monitoring.\nAssist with configuration changes and system adjustments.\nOnsite Technical SupportWork onsite for approximately 3 months \nProvide face-to-face IT support to staff and users.\nInstall, configure and repair computers and other IT equipment.\nSet up workstations and network equipment.\nRun, repair and troubleshoot network cabling.\nAssist with physical IT installations and equipment moves.\nProvide hands-on technical support during busy harvest periods.\nUser Accounts & AccessCreate and maintain user accounts and permissions.\nAssist with Active Directory and Microsoft Entra ID administration.\nProcess user access and permission requests.\nAssist with device configuration and deployments.\nSupport Desk & AdministrationLog, manage and resolve IT support tickets.\nKeep users informed of the progress of support requests.\nAccurately document technical issues, troubleshooting steps and solutions.\nMaintain accurate IT documentation and system information.\nMonitor backups and assist with basic recovery tasks.\nIT SecurityApply basic cybersecurity best practices.\nEnsure devices are appropriately patched and updated.\nAssist with antivirus and security-related checks.\nIdentify and report phishing attempts or suspicious activity.\nHandle user information, passwords and company data confidentially and securely.\nStandby SupportParticipate in standby support outside normal working hours when required.\nRespond to urgent technical issues within the agreed support arrangements.\nPLEASE NOTE: Thank you for your interest in this position. We will review your application and contact you if you are suitable.\nDue to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.\n*** In the meantime, please download our EBOOK which will hopefully help you understand our process and how we work.\nWhen applying, ensure your CV is in WORD or PDF format, and not scanned. Scanned CV’s will not be considered. If you are unable to apply through the link we have provided, please upload your CV to our website http://www.istaffrecruitment.co.za/jobs.\nWe reserve the right to stop/renew adverts.\nBy applying to our adverts, you accept our POPI Act policy, a copy which be found on our website.","description_format":"text","description_chars":4862,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-07T03:32:47Z"},{"event":"close","at":"2026-10-07T08:05:42Z"},{"event":"reopen","at":"2026-10-08T19:17:15Z"},{"event":"close","at":"2026-10-08T20:13:05Z"},{"event":"reopen","at":"2026-10-14T17:06:51Z"},{"event":"close","at":"2026-10-15T07:31:43Z"},{"event":"reopen","at":"2026-10-18T11:17:11Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.156,"p_room":0.45,"age_days":15,"expected_fill_days":8,"reasons":["seen:0","repost:3","stale_co","velocity","ghost","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":15432,"is_top_pay":false},"html_url":"https://alion.io/job/istaff-pty-ltd-it-support-technician","json_url":"https://alion.io/job/istaff-pty-ltd-it-support-technician.json","meta":{"generated_at":"2026-10-22T16:37:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3906225},"rest":"https://alion.io/mcp/rest/get_company?id=3906225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fistaff-pty-ltd-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fistaff-pty-ltd-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fistaff-pty-ltd-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/istaff-pty-ltd-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fistaff-pty-ltd-it-support-technician"}]}