{"id":2652512,"url":"https://alion.io/job/isupport-worldwide-billing-analyst","title":"Billing Analyst","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":70000,"currency":"PHP","period":"week","gross":null,"usd_annual":57980},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"QuickBooks","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-15T22:10:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T14:24:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ROLE OVERVIEW\nAs a Billing Analyst, you will lead the billing process as part of the finance team, reporting to the Controller. You will implement new customer billing launches, ensure accurate invoicing and maximum revenue capture, and help resolve billing issues, contributing to the overall financial health of the company. This role works cross-functionally with internal departments and directly with customers.\nKEY RESPONSIBILITIES\nBilling and Invoicing: Oversee and lead the consolidated company process for preparing and issuing accurate invoices to customers based on master service agreements. Lead the implementation of new customer billing launches.\nRevenue Analysis: Analyze incoming revenue and measure income against expense to provide operational insight into results and identify opportunities for missed revenue.\nRevenue Recognition and Compliance: Review billing practices and procedures to ensure accurate revenue recognition and invoicing. Prepare for financial audits by ensuring procedural compliance in revenue reporting and collection, and keep abreast of regulatory requirements and best practices in billing management.\nMonth-End Close: Record monthly revenue and cost accruals as part of financial close procedures and analyze month-over-month variances.\nFinancial Reporting and Presentation: Assist with preparing weekly financial reviews and contribute to the financial analysis. Present financial analysis to internal and external stakeholders.\nCustomer Account Support: Prevent payment delays by handling customer account queries and complaints in a timely manner.\nProcess Improvement and Systems: Assist in implementing technology tools that improve the billing process, and work with other departments to identify and drive process improvements.\nLeadership and Collaboration: Mentor junior team members and collaborate closely with internal departments and customers to ensure seamless billing operations.\nRequirements\nBachelor’s degree in accounting, finance, or statistics.\nMinimum of four (4) years of experience in operational and financial analysis, or relevant accounting and finance experience.\nIntermediate Excel skills.\nExtensive knowledge of revenue metrics, including rate economics and gross margin, and their interpretation.\nProficiency in accounting, data analysis, and Enterprise Resource Planning (ERP) software (Preferred Quickbooks Online)\nWorking knowledge of accounting practices and industry regulations.\nStrong analytical, problem-solving, and critical thinking abilities.\nExcellent collaboration and communication skills.\nEffective time-management and organizational skills, with keen attention to detail.\nPREFERRED QUALIFICATIONS\nExperience leading a billing function or implementing new customer billing launches is highly preferred.\nExperience mentoring or supervising junior finance team members is an advantage.\nExperience using AI tools (Claude, ChatGPT, CoPilot, Gemini) related to accounting.\nBenefits\nFree lunch meal, fruits, snacks, and drinks\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP\nWeekly engagement activities with prizes that are up to 3,000 PHP\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game 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