{"id":2753209,"url":"https://alion.io/job/isupport-worldwide-customer-support-coordinator","title":"Customer Support Coordinator","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":70000,"currency":"PHP","period":"week","gross":null,"usd_annual":58032},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Postman","optional":false},{"name":"Slack","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T20:57:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a Customer Support Coordinator, you will be responsible for providing comprehensive support to both internal teams and external sellers. You will manage technical troubleshooting, assist sellers with their inquiries, and ensure a smooth claim process for merchants and carriers. This role requires excellent communication skills, technical proficiency, and the ability to handle multiple workflows consistently.\nKey Responsibilities:\nProvide timely and professional assistance to sellers via email, chat, and phone\nReview claims submitted by merchants to determine payment and submit claims to carriers to recover funds\nAddress seller inquiries regarding account setup, product listings, order processing, payments, and other platform-related matters\nUtilize chat platforms to troubleshoot and resolve issues in real-time, maintaining high levels of customer satisfaction\nDocument chat interactions and solutions for future reference\nCollaborate with team members to escalate and resolve complex issues\nEducate sellers on platform policies, procedures, and best practices to optimize their selling experience\nMonitor seller performance metrics and provide feedback and recommendations for improvement\nAssist in the development and maintenance of seller support resources, such as knowledge base articles and FAQs\nStay informed about industry trends and competitor activities to identify opportunities for enhancing support services\nStay up to date on product knowledge and technical skills\nRequirements\n3 to 5 years of experience in customer support, preferably in an e-commerce or marketplace environment\nStrong communication skills, both written and verbal, with excellent problem-solving abilities and attention to detail\nProven ability to think critically when faced with complex decision making\nTechnical proficiency in software and hardware troubleshooting\nAbility to handle multiple chat sessions simultaneously while maintaining quality support\nProficiency in Google Sheets, Asana, Slack, Zendesk, and Postman\nFamiliarity with CRM systems and support ticketing platforms is a plus\nBachelor's degree in business administration, marketing, or a related field\nAbility to multitask and prioritize tasks in a fast-paced environment\nCustomer-centric mindset with a focus on delivering exceptional support\nBenefits\nFree lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP\nWeekly engagement activities with prizes that are up to 3,000 PHP\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game area, chat room, shower 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