{"id":3129568,"url":"https://alion.io/job/isupport-worldwide-it-support-virtual-assistant","title":"IT Support Virtual Assistant","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":37000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-23T03:13:32Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T22:42:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"KEY RESPONSIBILITIES\nHelp Desk Support: Provide remote technical support for employee software, account access, and general technology issues. Respond promptly to employee IT requests by phone, Microsoft Teams, and written communication; document issues and clearly communicate resolution status and next steps. Follow up on outstanding support tickets and identify recurring problems that need a permanent fix.\nMicrosoft 365 Administration: Support Microsoft 365 administration, including Outlook, Teams, SharePoint, and OneDrive. Manage shared mailbox setup, distribution groups, SharePoint permissions, user permissions, licenses, security settings, and access to company systems.\nAccount Management: Support employee onboarding and offboarding checklists, including creating, configuring, and deactivating accounts to ensure timely setup and access changes. Assist employees with password resets, multi-factor authentication setup, account lockouts, and access issues using approved procedures.\nApplication Support: Troubleshoot email, file access, Microsoft applications, and cloud-based software issues. Provide user support for Procore, Acumatica, BambooHR, and other business applications.\nDevice and Workstation Support: Troubleshoot remote workstation issues, connectivity, printers, peripherals, video meetings, and common hardware problems. Support laptop and device setup, software installation, updates, and remote configuration in coordination with on-site staff. Assist with routine checks of backup, device health, and security notifications under established procedures.\nEscalation and Vendor Coordination: Escalate hardware, networking, cybersecurity, and other complex issues to the Office & IT Manager or approved vendors. Coordinate with external IT vendors or software support teams when escalation is needed.\nEmployee Guidance and Training: Guide employees through Microsoft Teams, SharePoint, OneDrive, Outlook, and other approved tools via phone calls, screen sharing, and easy-to-follow explanations. Create clear, concise, employee-facing written instructions and quick-reference guides for common technology questions, and assist with employee training.\nDocumentation and Records: Document troubleshooting steps and standard IT procedures. Maintain IT knowledge-base articles, vendor contacts, software documentation, and organized records of software subscriptions, licenses, user accounts, access, and assigned devices and equipment.\nIT Operations and Technology Projects: Track IT requests, equipment assignments, license renewals, software subscriptions, and project progress. Help coordinate software updates, migrations, new software rollouts, and approved system improvements with minimal disruption to employees. Review recurring IT issues, recommend practical improvements to user support and system organization, and assist with access audits and other IT and administrative support as assigned.\nRequirements\nCANDIDATE PROFILE\nPrevious experience providing IT help-desk support, technical assistance, or Microsoft 365 administration in a business environment.\nStrong proficiency with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Microsoft 365 admin tools.\nHands-on experience troubleshooting Windows computers, common software issues, login problems, and remote connectivity.\nExperience with user onboarding/offboarding, account provisioning, password resets, and multi-factor authentication.\nStrong troubleshooting, research, follow-through, and problem-solving skills, including the ability to guide employees through solutions over the phone.\nFamiliarity with user permissions, software licensing, device management, and cloud-based applications.\nUnderstanding of cybersecurity basics, access controls, confidentiality, and secure handling of company information.\nExceptional verbal and written English communication skills; must be articulate, well-spoken, patient, and confident communicating with employees frequently by phone, video call, and email.\nStrong organization, independent time management, and proactive communication.\nReliable internet, a quiet professional remote workspace, and dependable audio equipment for frequent employee support calls.\nAmenable to working full-time remote, 40 hours per week, Monday through Friday, with availability to start the workday at 7:00 AM Pacific Time to align with the Washington-based team.\nWilling to spend any hours outside of scheduled training and onboarding during the first few weeks on self-guided training, reviewing company resources and systems, and building familiarity with the role, while maintaining a 40-hour workweek.\nPREFERRED QUALIFICATIONS\nExperience with Procore, Acumatica, BambooHR, or Microsoft Intune is highly preferred.\nExperience using IT ticketing platforms is an advantage.\nBenefits\nFree lunch meal, fruits, snacks, and drinks\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP\nWeekly engagement activities with prizes that are up to 3,000 PHP\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game area, chat room, shower room","description_format":"text","description_chars":5272,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management"],"lifecycle":[{"event":"open","at":"2026-10-23T03:13:32Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:1","agency","win:early","comp:attention"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/isupport-worldwide-it-support-virtual-assistant","json_url":"https://alion.io/job/isupport-worldwide-it-support-virtual-assistant.json","meta":{"generated_at":"2026-10-27T02:13:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775689},"rest":"https://alion.io/mcp/rest/get_company?id=3775689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fisupport-worldwide-it-support-virtual-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fisupport-worldwide-it-support-virtual-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fisupport-worldwide-it-support-virtual-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/isupport-worldwide-it-support-virtual-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fisupport-worldwide-it-support-virtual-assistant"}]}