{"id":3047725,"url":"https://alion.io/job/isupport-worldwide-operations-administrator","title":"Operations Administrator","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Pre-training","optional":false},{"name":"SharePoint","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T12:08:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"KEY RESPONSIBILITIES\nEmployee Onboarding and Offboarding: Coordinate end-to-end onboarding for new employees, including welcome emails, background checks, e-signature paperwork, I-9 verification, benefits enrollment, and HR portal setup. Manage offboarding tasks such as account deactivation, equipment return, and transition documentation.\nHR Records and Cross-Team Coordination: Keep HR folders and team member records accurate and up to date. Work with Finance and the IT partner on laptop provisioning, tool access, and HR-related paperwork.\nEmployee Engagement Support: Support the quarterly all-hands engagement program by handling logistics, content preparation, and coordination.\nCoach Candidate Screening and Assessment: Screen prospective coach candidates against set criteria, send introductory materials, and schedule interviews. Administer candidate assessments and compile interview packages for leadership review.\nCoach Onboarding and Training Coordination: Set up records and folders for new coaches and track their pre-training tasks. Schedule and support weekly training calls, skills calls, and leadership call series, including agendas, invites, and follow-ups. Coordinate shadowing assignments between new and tenured coaches and track attendance and progress.\nProgram Tracking and Feedback: Maintain weekly and monthly program trackers and coach skills profiles. Run post-training feedback surveys and share results with leadership. Support coach offboarding, including account deactivation and resource transition.\nKnowledge Management and Training Materials: Organize and maintain training content and resources across the learning platform and shared drives. Edit audio and video recordings and build worksheets, slide decks, and other training materials.\nCoach and Client Support: Respond to coach questions by text, call, and email with fast, friendly, white-glove support. Help monitor shared support inboxes and handle requests as they come in.\nSystems and Platform Administration: Manage the gifting platform for client welcome packages, swag, and staff rewards. Route incoming diagnostic reports to coaches and keep CRM records up to date.\nRequirements\nCANDIDATE PROFILE\nMinimum of three (3) years of experience in an administrative, HR coordination, operations, or executive support role.\nExperience supporting U.S.-based teams remotely.\nHighly organized, with the ability to juggle several workstreams whose volume rises and falls.\nStrong written and verbal communication skills in English, with a warm, professional tone.\nCareful handling of details and confidential information, including employee and HR records.\nProactive, follows through without reminders, and flags issues early.\nComfortable learning new software quickly and keeping data clean across systems.\nService mindset with a genuine interest in supporting senior leaders and making their work easier.\nProficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel).\nExperience with a CRM, ideally Salesforce.\nAmenable to working the night shift to overlap with U.S. business hours.\nPREFERRED QUALIFICATIONS\nExposure to U.S. HR processes (I-9, benefits enrollment, payroll portals such as Paychex) is highly preferred.\nExperience with an LMS (such as Trainual), assessment tools (such as TTI), or e-signature tools (such as DocuSign) is an advantage.\nBasic audio/video editing and presentation design skills are an advantage.\nExperience coordinating training programs, cohorts, or events is an advantage.\nBenefits\nFree lunch meal, fruits, snacks, and drinks\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP\nWeekly engagement activities with prizes that are up to 3,000 PHP\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game area, chat room, shower 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open","p_open":1,"p_active":0.482,"p_room":1,"age_days":5,"expected_fill_days":16,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/isupport-worldwide-operations-administrator","json_url":"https://alion.io/job/isupport-worldwide-operations-administrator.json","meta":{"generated_at":"2026-10-26T17:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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