{"id":3852261,"url":"https://alion.io/job/isupport-worldwide-subscription-manager","title":"Subscription Manager","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false},{"name":"LLM","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-06T04:05:32Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T02:16:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Subscription Manager owns the day-to-day operational health of the company’s SaaS subscription book. This role partners with the Sales team and Customer Success to verify terms accuracy at setup, monitor auto-pay activity, and reconcile Stripe to NetSuite. As the SaaS book grows, this role becomes the financial control point ensuring subscription revenue is accurate, recoverable, and reconciled. The ideal candidate is systems-fluent (Stripe, Salesforce, NetSuite), detail-oriented, and comfortable working independently across sales and finance.\nKey Responsibilities:\nSubscription Lifecycle Management\nVerify terms accuracy on all new subscriptions at setup - pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce\nCoordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations\nCoordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite\nMaintain documentation of subscription configurations, pricing logic, and exception handling\nPartner with Sales to coordinate renewal cycles and surface concerns early\nManage sales tax accuracy across the various states we operate in\nAuto-Pay Monitoring & Recovery\nMonitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy\nCoordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues\nTrack recovery rates and escalate persistent failures or chronic issues to Finance leadership\nStripe-to-NetSuite Reconciliation\nPerform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances\nInvestigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions\nMaintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT\nReconcile deferred revenue between Stripe and NetSuite\nSupport month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book\nCross-Functional Coordination & Continuous Improvement\nPartner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements\nSurface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations\nIdentify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate\nDevelop and maintain SOPs for subscription operations to support process consistency and onboarding\nRequirements\nRequired Qualifications:\nAssociate degree in Finance, Accounting, Business, or a related field\n3-5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role\nWorking proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas)\nStrong attention to detail, accuracy, and documentation discipline\nAbility to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies\nEffective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business\nPreferred Qualifications:\nHands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting\nStrong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems\nBackground in SaaS, recurring revenue, or subscription billing environments\nComfort using AI / LLM-based tools to accelerate analytical and operational workflows\nWorking knowledge of ASC 606 Revenue Recognition\nBenefits\nFree lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to Php 70,000\nWeekly engagement activities with prizes that are up to Php 3,000\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game area, chat room, shower 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