{"id":2477043,"url":"https://alion.io/job/isupport-worldwide-support-admin","title":"Support Admin","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:42:31Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T05:41:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities:\nSAP PIR/SL Entry Admin Support\nValidate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP\nCommunicate with Sourcing to clarify missing or conflicting information\nManage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information\nSupport further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes\nEscalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details\nDocument and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution\nMeet established timelines and service level expectations for requests\nDaily/Weekly Admin Support\nAttend weekly status meetings with cross functional teams to establish priorities and direction\nReview SAP-related requests (i.e. bulletins, reports, and other trackers)\nRun or review SAP reports to identify incomplete, incorrect, or missing item setup data\nProcessing Request for Quotes (RFQ)\nMonitor and review the shared task tracker to identify and prioritize new RFQ requests\nRetrieve and review required information and supporting documentation from IBM Notes to support RFQ preparation\nPrepare and organize RFQ packages, ensuring accuracy, completeness, and a professional presentation\nDistribute RFQ requests to designated suppliers in a timely manner and in accordance with established processes\nMaintain and update supplier contact information to ensure accurate and effective communications\nEnsure all required internal stakeholders are included in RFQ communications per company guidelines\nTrack RFQ activity and maintain accurate records of submissions, status updates, and related documentation within the shared task tracker\nCommunicate professionally and effectively with suppliers and internal stakeholders, demonstrating strong attention to detail and customer service\nEnsure RFQ requests are processed within established timelines and service level expectations\nFollow up with suppliers on missing quotes\nOpen up RFQ form and perform quick check of critical info (breakdown, carton info, etc.)\nPosting Specs to Leapfile and Notifying Suppliers\nReview daily bulletin e-mails and identify specifications for processing and accurately log and track information from the daily bulletins into shared document\nCollaborate with internal teams to resolve missing information or discrepancies\nAccess IBM notes to retrieve required specs and all associated files and verify document completeness and accuracy prior to release\nUpload documents to the designated online file sharing portal while ensuring proper placement and confirm successful document transmission\nNotify suppliers when files have been uploaded and are ready for download and maintain records of upload dates and supplier notifications\nMonitor deadlines and prioritize spec download activities based on business requirements, ensure all specification uploads are completed accurately and within timelines\nMaintain document security and confidentiality through the distribution process\nMaintain SPVF and Golden Sample downloads into SharePoint site\nRequirements\nRequired Qualifications:\nMinimum of 1 year of experience with SAP master data maintenance, including source lists, PIRs, and material master records\nBackground in supply chain operations\nProficiency in SAP, Microsoft Office (especially Excel), SharePoint, and other online file-sharing and collaboration platforms\nStrong attention to detail and commitment to data accuracy, with the ability to follow established processes and identify exceptions requiring escalation\nPreferred Qualifications:\nPrior experience using IBM Notes\nExperience working with excel spreadsheets, item trackers, specification databases, and approval workflows\nEffective written and verbal communication skills, with the ability to document updates, clarify requirements, and collaborate across functional teams\nStrong organizational, time management, and prioritization skills, with the ability to manage multiple requests while maintaining accuracy and follow-through\nDemonstrated ability to coordinate cross-functional activities, track follow-up actions, and ensure timely completion of assigned tasks\nBenefits\nFree lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP\nWeekly engagement activities with prizes that are up to 3,000 PHP\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game area, chat room, shower room","description_format":"text","description_chars":4874,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T21:42:31Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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