{"id":1220761,"url":"https://alion.io/job/isupportworldwide-patient-service-coordinator-project-base","title":"Temporary Patient Services Coordinator","company":{"id":3775689,"name":"iSupport Worldwide","domain":"isupportworldwide.com","url":"https://alion.io/company/isupportworldwide","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":34000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PHP","optional":false}],"status":"closed","first_seen_at":"2026-10-21T04:33:46Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T22:51:15Z","board_verified":false,"closed_at":"2026-10-28T22:51:15Z","days_open":7,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":7},"description":"Primary Responsibilities:\nIncoming Call Management\nAnswer and manage incoming patient calls professionally and efficiently\nHandle a high-volume call environment, with an expected volume of approximately 40-45 calls per day\nProvide timely assistance while maintaining a courteous, calm, empathetic, and professional manner\nListen carefully to patients and identify the nature and urgency of each request\nResolve non-clinical patient-service inquiries within the employee's authorized scope\nRoute calls to the appropriate department, team member, or clinical staff member when necessary\nFollow established escalation procedures for calls that require additional assistance\nMinimize missed, abandoned, or unnecessarily transferred calls while maintaining service quality\nCollaborate effectively with clinical and administrative teams to ensure seamless patient care and follow-up\nScheduling and Patient Coordination\nSchedule, reschedule, and cancel patient appointments according to established procedures\nAssist patients with appointment-related questions and requests\nCoordinate patient requests with the appropriate internal team when the request cannot be resolved directly\nEnsure scheduling information is entered accurately and completely\nCommunicate appointment information clearly to patients\nReferral, Insurance, and Authorization-Related Support\nAssist with non-clinical questions related to referrals, insurance, and authorization processes within the employee's defined scope\nObtain or document relevant information as required\nRoute issues requiring specialized review to the appropriate staff member\nAvoid providing information or making determinations outside the employee's authorized responsibilities\nPrescription and Medication-Related Calls\nReceive and document patient calls related to prescription or medication requests\nFollow established procedures for routing medication-related requests to the appropriate clinical or authorized staff\nDo not independently provide medical advice, make medication decisions, alter prescriptions, or provide clinical recommendations\nPatient Messages and General Inquiries\nAccurately receive and document patient messages and requests\nRespond to general, non-clinical inquiries within the employee's scope\nEnsure messages requiring follow-up are routed to the appropriate person or department\nProvide clear expectations to patients regarding next steps when appropriate\nRequirements\nNon-Negotiable:\nPrior healthcare-related work experience\nFamiliarity with U.S. healthcare insurances\nExperience scheduling patients\nPrior call center, high-volume, and excellent patient service experience\nStrong verbal and written communication skills, given the call-based nature of this role\nRequired:\nFamiliarity with electronic medical records (EMR/EHR) and patient management software\nProficient in MS Office and standard office/administrative software\nBasic knowledge of medical terminology and patient care workflows\nExcellent typing and data entry skills\nAbility to communicate professionally and empathetically with patients\nAbility to work effectively in a high-volume call environment\nStrong attention to detail and accuracy\nAbility to multitask while maintaining quality and professionalism\nAbility to follow established procedures and escalation protocols\nDependability and punctuality, particularly for the assigned overnight shift\nAbility to maintain confidentiality and handle protected patient information appropriately\nPreferred / Advantage:\n1-4 years of experience in a call center or healthcare administrative role\nPrevious experience in a pain management setting (an advantage, not a requirement)\nAdditional healthcare patient-service experience\nExperience with insurance verification\nExperience working with patients who may be experiencing frustration, discomfort, or heightened emotions\nBenefits\nFree lunch meal, fruits, snacks, and drinks\nOnsite gym with a free professional instructor\nWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP\nWeekly engagement activities with prizes that are up to 3,000 PHP\nFree upskilling academy to improve your performance and skillset\nState-of-the-art facilities from toilets to your workstation\nAmenities such as sleeping quarters, game area, chat room, shower 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