{"id":4132695,"url":"https://alion.io/job/it-empowered-consulting-it-field-technician-2","title":"IT Field Technician","company":{"id":4535169,"name":"IT Empowered Consulting","domain":null,"url":"https://alion.io/company/it-empowered-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"SUMMARY:\n\n To provide End User Technical Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client.\nBuild partner relationships and gaining user trust as a trusted IT advisor.\n\n POSITION INFO:\n\n Key Performance Area Ensure that contracted customer Service Level Agreements are met (resolved) Hardware and Software installations and maintenance Plan for, and executes service activities on installed machines, including assisting with installations, discontinuance and repairs. Minimise assigned equipment downtime to optimise system performance. Performs self-sufficient diagnosis Migration Office 365 Qualifications: Matric; Technical Support NQF Level 4 CompTIA A+ CompTIA N+ ITIL Foundation Certification Microsoft Azure Fundamentals – AZ900 Microsoft Office 365 Fundamentals – MS900 MTA: Windows Operating System Fundamentals (Windows 10) Microsoft 365 Certified: Modern Desktop Administrator Associate Years of Experience: 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications","description_format":"text","description_chars":1169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T03:06:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["seen:4","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/it-empowered-consulting-it-field-technician-2","json_url":"https://alion.io/job/it-empowered-consulting-it-field-technician-2.json","meta":{"generated_at":"2026-11-14T23:30:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4535169},"rest":"https://alion.io/mcp/rest/get_company?id=4535169"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fit-empowered-consulting-it-field-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fit-empowered-consulting-it-field-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fit-empowered-consulting-it-field-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/it-empowered-consulting-it-field-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fit-empowered-consulting-it-field-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4132695}},{"tool":"search_jobs","arguments":{"company":4535169,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4132695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}