{"id":4200922,"url":"https://alion.io/job/it-empowerment-consulting-command-centre-operator-2","title":"Command Centre Operator","company":{"id":4530587,"name":"IT Empowerment Consulting","domain":null,"url":"https://alion.io/company/it-empowerment-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":11600,"max":15000,"currency":"ZAR","period":"month","gross":true,"usd_annual":10728},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:46:34Z","employer_posted_date":null,"last_verified_at":"2026-11-12T09:46:34Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Reference: PTA000077-Lo-1\n\nAs a Command Centre Operator, you will play a vital role in monitoring and coordinating operational activities within our command centre. You will be responsible for ensuring the smooth functioning of the command centre, by performing basic checks and approved support activities, managing incoming monitoring events and dispatching appropriate resources, when the event is categorised as an incident. The ideal candidate will have exceptional multitasking abilities, strong analytical skills, technical server and network background, and the ability to remain calm under pressure.\nDuties & Responsibilities\n\nTo ensure that tickets logged are followed up / escalated, serviced and closed within the agreed SLA\n\nTo ensure that incident tickets are logged retrospectively if no call was logged for work completed. No ticket no performance\n\nMonitor and operate various systems and services, including virtual platforms, server components, operating systems, network components, within the command centre\n\nAnalyse and act on alerts that require intervention though logging tickets, first call resolution and ticket management to resolution\n\nManage tickets in your control providing accurate and timely information and dispatching appropriate resources when necessary\n\nMaintain constant vigilance over multiple screens and systems to identify potential incidents, anomalies, or security breaches\n\nCollaborate with internal departments, external agencies, and field personnel to ensure seamless coordination and communication during incidents or emergencies\n\nDocument and record all incidents, actions taken, and communication details accurately and thoroughly\n\nAnalyse incoming information, assess potential issues, risks or threats, and escalate critical issues to the appropriate individuals or departments\n\nCoordinate and assist in the implementation of emergency response procedures, ensuring adherence to established protocols\n\nProvide guidance and support to field personnel during critical incidents, offering clear instructions and maintaining effective communication channels\n\nTo ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users\n\nConduct routine checks and tests on equipment to ensure operational readiness and report any malfunctions or technical issues promptly\n\nTo ensure a minimum of 98% customer satisfaction feedback rating on closed tickets on a monthly basis\n\nTo ensure that best server and network monitoring practices are adhered to as well as ITIL 4 practices\n\nTo ensure that documented Standard Operation Procedures are followed.\n\nTo provide input to the Monthly Operations Report\n\nReport on all product failures\n\nTo ensure adherence to all Company processes, policies and procedures as per prescribed compliance\n\nTo ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Company policy and procedure framework.\n\nStay updated on industry trends, best practices, and technological advancements related to command centre operations.\n\nQUALIFICATIONS, EXPERIENCE, & SKILLS:\nEducational Qualifications:\n· Matric, Technical Support NQF Level 4; Diploma in Information Technology\nProfessional Qualifications\n· CompTIA Server+\n· CompTIA N+\n· Microsoft Certified: Azure Administrator Associate\n· MCSE Server Infrastructure\n· MCSE Private Cloud\n· ITIL Foundation\nYears of Experience\n· 2 – 4 years of Technical Support with an emphasis in MS Azure, Migration to Cloud, MS Operating Systems, MS Office or Office 365 and MS Server\nPackage & Remuneration\nR 11 600 - R 15 000 - Monthly","description_format":"text","description_chars":3699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T21:57:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-12T23:42:28Z"},"pay":{"stated_usd_annual":10728,"is_top_pay":false},"html_url":"https://alion.io/job/it-empowerment-consulting-command-centre-operator-2","json_url":"https://alion.io/job/it-empowerment-consulting-command-centre-operator-2.json","meta":{"generated_at":"2026-11-12T23:42:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4530587},"rest":"https://alion.io/mcp/rest/get_company?id=4530587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fit-empowerment-consulting-command-centre-operator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fit-empowerment-consulting-command-centre-operator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fit-empowerment-consulting-command-centre-operator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/it-empowerment-consulting-command-centre-operator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fit-empowerment-consulting-command-centre-operator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4200922}},{"tool":"search_jobs","arguments":{"company":4530587,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4200922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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