CRM Analyst

About the role

IT Park Uzbekistan attracts global tech, BPO, AI, and creative-tech companies into our ecosystem, alongside government-led local projects.

We are looking for a detail-oriented and analytical professional to own our lead management infrastructure and ensure that every lead generated by our marketing activities is properly captured, processed, tracked, and reported.

In this role, you will be responsible for maintaining CRM accuracy, optimizing lead workflows, improving operational efficiency, and providing reliable data that supports decision-making across the department. You will work closely with Marketing, Business Development, Sales, and external partners to ensure smooth lead processing and high-quality reporting.

If you enjoy building structured systems, improving processes, and turning data into actionable insights, this role offers the opportunity to make a direct impact on the growth of Uzbekistan's leading technology ecosystem.

What you will do

CRM Management & Administration

• Own and administer the CRM platform, including pipeline stages, fields, automations, and lead routing
• Define and enforce the lead lifecycle from capture to conversion (resident / exporter)
• Maintain CRM structure, data integrity, and operational efficiency
• Integrate Meta lead forms and landing pages into the CRM

Lead Operations & Process Optimization

• Track and improve lead-processing SLA, including time-to-first-touch and time-in-stage metrics
• Coordinate lead routing processes and ensure timely lead assignment
• Work closely with the outsourced call center to maintain lead processing quality and feedback loops
• Support continuous improvement of lead management workflows

Analytics & Reporting

• Run monthly lead-loss analysis using reason codes and leakage reports
• Maintain data quality through deduplication, validation, and reporting controls
• Monitor pipeline performance and identify operational bottlenecks
• Provide accurate reporting and insights to support departmental decision-making

What we expect

• Higher education in IT, analytics, economics, marketing, or a related field
• 2-4 years of experience in CRM administration, marketing operations, sales operations, or analytics
• Hands-on experience with CRM platforms such as Bitrix24, amoCRM, HubSpot, or Salesforce
• Strong Excel and Google Sheets skills
• Working knowledge of SQL
• Understanding of lead funnels, attribution models, and SLA management
• Strong analytical and problem-solving skills
• Attention to detail and commitment to data accuracy
• Russian and English (Intermediate+)
• Uzbek is a plus

Nice to have

• Experience working with marketing teams and lead generation campaigns
• Experience building dashboards and automated reporting systems
• Understanding of marketing attribution and campaign performance metrics
• Experience working with CRM integrations and automation tools
• Ability to identify process improvement opportunities and implement scalable solutions

What we offer

• Opportunity to contribute to the growth of Uzbekistan's leading technology ecosystem
• Ownership of critical CRM and lead management processes
• Direct impact on marketing and business development performance
• Exposure to international technology, BPO, AI, and creative-tech projects
• Cross-functional collaboration with Marketing, Business Development, Sales, and external partners
• Professional development in CRM systems, analytics, and marketing operations
• A dynamic, data-driven environment focused on measurable outcomes
• Competitive salary (based on interview results)
• Full-time, office-based role in Tashkent