IT Technical Support

It Pillars • 1 day ago
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Salary
≈ $20k – $57k per year (Estimated)
Location
In office (Cairo)
Employment
Full-Time

First seen by Alion on Oct 13, 2026.

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It Pillars

it-pillars.com

  • Act as the first point of contact for clients' technical support inquiries and issues.

  • Deliver timely and accurate responses to clients' support tickets or queries.

  • Remotely troubleshoot technical problems reported by clients, and provide solutions or workarounds.

  • Collaborate with internal teams to resolve complex technical issues.

  • Provide user training on new system functionalities.

  • Document and maintain records of support activities, including solutions and resolutions.

  • Continually update technical knowledge and skills to keep up with product updates and enhancements.

Requirements

  • Must have a Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Have 0-2 years of experience in technical support roles, ideally in ITSM solutions or ITIL best practice implementation.

  • Have knowledge of IT Service Management concepts, ITIL framework, and best practices.

  • Have experience with ITSM tools and platforms, preferably with familiarity with ManageEngine ServiceDesk Plus or similar products (Ticketing system).

  • Understand IT infrastructure components, such as Domain, servers, networks, databases, and applications.

  • Be able to work collaboratively with team members and other departments to resolve customer issues.

  • Excellent English proficiency.

  • Have strong communication, problem-solving, and customer service skills.

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