{"id":3676591,"url":"https://alion.io/job/it-planet-1st-line-support-engineer","title":"1st Line Support Engineer","company":{"id":4412972,"name":"IT-Planet","domain":"it-planet.be","url":"https://alion.io/company/it-planet-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aalst, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Docker","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T11:23:15Z","employer_posted_date":null,"last_verified_at":"2026-11-03T11:23:15Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"IT-PLANET - 1st Line Support Engineer\n\n Beschrijving bedrijf\n\n IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw individuele noden. Bij ons kan en mag je groeien en leren, kortom floreren in jouw job. Sounds good? Op vandaag hebben wij reeds 180 fijne collega's op project. \nOm ons team verder te versterken zijn we momenteel op zoek naar: 1st Line Support Engineer\n\nTaken\n\nVerlenen van eerstelijns IT-support aan eindgebruikers via telefoon, e-mail en remote tools\n\nRegistreren, analyseren en oplossen van incidenten en service requests volgens de afgesproken SLA's\n\nBeheren van gebruikersaccounts en toegangsrechten binnen Active Directory\n\nUitvoeren van password resets, account unlocks en oplossen van toegangsproblemen\n\nTroubleshooten van Microsoft 365-omgevingen, waaronder Outlook, Teams en andere Microsoft-applicaties\n\nDiagnoses stellen en oplossen van problemen met hardware, software, printers en werkstations\n\nOndersteunen van gebruikers bij netwerk- en connectiviteitsproblemen\n\nTroubleshooten van VPN-, VLAN- en andere netwerkomgevingen\n\nBieden van ondersteuning binnen Citrix- en VMware-omgevingen\n\nBeheren en monitoren van spamfilters, mailomgevingen en FTP-toegang\n\nDocumenteren van oplossingen en bijdragen aan de verdere uitbouw van de interne kennisdatabank\n\nSamenwerken met andere IT-teams om complexe incidenten efficiënt op te lossen\n\nVereisten\n\nGraduaat of Bachelor- opleiding binnen IT \n\nEerste ervaring binnen een IT Support-, Helpdesk- of Service Desk-omgeving is een pluspunt\n\nGoede kennis van Windows-omgevingen, Active Directory en Microsoft 365\n\nKennis van netwerkconcepten zoals VPN en VLAN\n\nErvaring met ticketingsystemen is een pluspunt\n\nKennis van Citrix en/of VMware is een pluspunt\n\nVlotte communicatievaardigheden in het Nederlands en Engels\n\nKennis van het Frans is een pluspunt, maar geen vereiste\n\nKlantgerichte ingesteldheid en sterk probleemoplossend vermogen\n\nZowel zelfstandig als in teamverband kunnen werken\n\nWat er bijkomt\n\nJe wordt verloond naar ervaring, kennis en competenties. Met zorg werken wij een aantrekkelijk salarispakket uit, aangevuld met interessante extralegale voordelen zoals maaltijdcheques, groepsverzekering, hospitalisatieverzekering, ecocheques en tal van andere voordelen.\n\nDaarnaast krijg je de mogelijkheid om je verder te ontwikkelen binnen een professionele IT-omgeving waar innovatie, samenwerking en persoonlijke groei centraal staan.\n\nWat echt telt\n\nJij en jouw persoonlijke wensen staan voor ons centraal. Via persoonlijke begeleiding en regelmatige opvolging bouwen we samen aan jouw verdere carrière binnen IT.\n\nWe investeren in jouw groei via opleidingen, coaching en uitdagende projecten die aansluiten bij jouw ambities. Daarnaast hechten we veel belang aan een gezonde work-life balance en bieden we de nodige flexibiliteit waar mogelijk. \n\nJe komt terecht in een dynamische omgeving waar kennisdeling, samenwerking en een positieve werksfeer hand in hand gaan.\n\nFreelancers komen voor deze functie niet in aanmerking.\n\n IT-Planet - 1st Line Support Engineer\n IT-Planet\n\n Apply \n\n Similar offers\n\n AGFA HealthCare - Senior Support Engineer\n Ghent - Troubleshooting, upgrades, ITSM \n\n Kwery - IT Support Engineer\n Ieper - gebruikersaccounts, software\n\n Kwery - Senior System & Network Engineer\n Temse - Entra ID, Intune, Python, Docker\n\n Kwery - IT System Engineer (Cloud & Infra)\n Ghent - security, back-ups, Intune \n\n Similar job postings based on the criteria : \n Helpdesk (1st Line) \n\n ictjob.be\n\n Who are we?\n\n Sitemap\n\n Terms of Use\n\n Privacy Statement\n\n Partners\n\n Contact us\n\n Candidates\n\n Browse jobs\n\n Create your CV\n\n Create Job Alert\n\n Search jobs by company\n\n Find an IT training\n\n Recruiters\n\n Post a job\n\n CV search\n\n Create an IT internship posting\n\n Ask for a custom quote\n\n ictjob.be\n\n ictjob.lu\n\n Contact\n\n Legal notices","description_format":"text","description_chars":4110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Personal Development"],"lifecycle":[{"event":"open","at":"2026-11-03T11:23:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/it-planet-1st-line-support-engineer","json_url":"https://alion.io/job/it-planet-1st-line-support-engineer.json","meta":{"generated_at":"2026-11-05T05:19:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6352,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4412972},"rest":"https://alion.io/mcp/rest/get_company?id=4412972"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fit-planet-1st-line-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fit-planet-1st-line-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fit-planet-1st-line-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/it-planet-1st-line-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fit-planet-1st-line-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3676591}},{"tool":"search_jobs","arguments":{"company":"it-planet.be","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3676591},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}