{"id":2293682,"url":"https://alion.io/job/it-planet-support-engineer","title":"Support Engineer","company":{"id":4412972,"name":"IT-Planet","domain":"it-planet.be","url":"https://alion.io/company/it-planet-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghent, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-11T19:23:03Z","employer_posted_date":null,"last_verified_at":"2026-10-11T19:23:03Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"IT-PLANET - Support Engineer\n\n Beschrijving bedrijf\n\n IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw individuele noden. Bij ons kan en mag je groeien en leren, kortom floreren in jouw job. Sounds good? Op vandaag hebben wij reeds 180 fijne collega's op project. \nOm ons team verder te versterken zijn we momenteel op zoek naar: Support Engineer\n\nAls ServiceDesk Engineer 2nd Line ben jij degene die in actie komt wanneer een vraag NET wat meer technische diepgang vraagt. Je pakt complexere incidenten op, onderzoekt oorzaken en kijkt verder dan de eerste oplossing. Want een issue oplossen is goed. Begrijpen waarom het ontstaat én hoe we het in de toekomst kunnen voorkomen, is nog beter.\n\nJe werkt in een Microsoft-first omgeving en ondersteunt klanten voornamelijk binnen hun moderne werkplek. Daarbij kijk je verder dan één technologie of product. Je begrijpt hoe Microsoft 365, identity, security, devices en netwerken met elkaar samenhangen en gebruikt die bredere blik om tot de beste oplossing te komen.\n\nJe bent een betrouwbare sparringpartner voor je collega's binnen 1st en 2nd line. Je deelt kennis, helpt anderen groeien en denkt actief mee over hoe we onze dienstverlening elke dag een beetje beter kunnen maken.\n\nWat heb je nodig?\n\nJe hebt enkele jaren ervaring binnen IT support in een 2nd line rol, hierin analyseerde je complexere incidenten zelfstandig om tot een oplossing te komen;\n\nJe hebt praktische ervaring met Microsoft 365 en de bijbehorende admin portals, zoals Entra ID, Exchange Online, Intune, SharePoint Online en Teams;\n\nJe beschikt over een brede technische basis met kennis van onder andere security, identity, EndPoint management en networking;\n\nJe kijkt verder dan het incident: je zoekt naar de vraag achter de vraag, neemt ownership en denkt mee over de technisch én functioneel beste oplossing voor de klant;\n\nJe communiceert helder en klantgericht, deelt actief je kennis met collega's en denkt mee over verbeteringen in processen en dienstverlening;\n\nJe spreekt vlot Nederlands, Engels en hebt een goede beheersing van het Frans.\n\n IT-Planet - Support Engineer\n IT-Planet\n\n Apply \n\n Similar offers\n\n Randstad Digital - Support Engineer\n Brugge - Antivirus, Anti-spam, SQL, back-up\n\n IT-Planet - Support Engineer\n Leuven, Heverlee - L1, L2, tickets\n\n Cheops - Support Engineer\n Brussels, Antwerp, Limburg, West-Flanders, East-Flanders - Office applicaties, randapparatuur\n\n Kwery - IT Support Engineer\n Kortrijk - L1, L2, laptops, smartphones \n\n Similar job postings based on the criteria : \n Helpdesk (1st Line) Support Engineer (2nd line) Exchange Server SharePoint Microsoft Office / O365 \n\n ictjob.be\n\n Who are we?\n\n Sitemap\n\n Terms of Use\n\n Privacy Statement\n\n Partners\n\n Contact us\n\n Candidates\n\n Browse jobs\n\n Create your CV\n\n Create Job Alert\n\n Find an internship\n\n Search jobs by company\n\n Find an IT training\n\n Recruiters\n\n Post a job\n\n CV search\n\n Create an IT internship posting\n\n Ask for a custom quote\n\n ictjob.be\n\n ictjob.lu\n\n Contact\n\n Legal notices","description_format":"text","description_chars":3297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T19:23:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["seen:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/it-planet-support-engineer","json_url":"https://alion.io/job/it-planet-support-engineer.json","meta":{"generated_at":"2026-10-12T21:47:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4412972},"rest":"https://alion.io/mcp/rest/get_company?id=4412972"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fit-planet-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fit-planet-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fit-planet-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/it-planet-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fit-planet-support-engineer"}]}