{"id":1056672,"url":"https://alion.io/job/it1-desktop-support-technician-ii","title":"Desktop Support Technician II","company":{"id":4183,"name":"It1","domain":"it1.com","url":"https://alion.io/company/it1","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":65,"open_postings":19,"ghost_share":0.579,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-17T16:12:47Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":52},"description":"iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.\nAre you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly.\nThis position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset.\nThe ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true \"white-glove\" support experience, we'd love to meet you.\nJoin a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment.\nRequirements\nKey Responsibilities\nCustomer Service & End-User Support \nProvide responsive, professional, and courteous technical support to all end users \nDeliver a high-quality customer experience by communicating clearly and setting expectations \nMaintain ownership of incidents and service requests from initiation through resolution \nEnsure timely updates and accurate documentation within the ticketing system \nVIP / Executive Support \nProvide white-glove technical support to executive leadership and VIP users \nAnticipate and proactively address technical needs to minimize downtime \nMaintain a high degree of professionalism, discretion, and urgency when handling executive requests \nSupport executive workstations, mobile devices, and conference room setups with minimal disruption \nEvent & Meeting Support \nProvide technical support for meetings, conferences, and special events \nSet up and troubleshoot: \nConference room technology \nAudio/visual systems \nCollaboration tools (Teams, conferencing platforms) \nEnsure smooth operation of technology during live events and quickly resolve issues as they arise \nTechnical Troubleshooting (Hardware & Software) \nDiagnose and resolve issues related to: \nWindows operating systems \nStandard business applications \nNetwork connectivity and user access \nPerform installation, configuration, and maintenance of desktops, laptops, and peripherals\nTroubleshoot and support: \nPrinters and secure print systems \nDocking stations, monitors, and accessories \nEscalate complex issues to appropriate teams while maintaining ownership\nEndpoint & Device Support\nSupport device lifecycle activities, including: \nImaging and device deployment \nHardware replacements and refresh programs \nOnboarding/offboarding setup and equipment provisioning \nEnsure endpoints are configured according to enterprise standards\nOperational Support & Documentation\nUtilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks\nMaintain accurate and complete ticket documentation for all work performed\nFollow established policies, procedures, and escalation processes\nContribute to knowledge base articles and process documentation\nRequired Qualifications\n2-5+ years of experience in desktop or end-user support \nExperience supporting Windows-based environments and enterprise applications \nHands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals) \nFamiliarity with IT ticketing systems (e.g., ServiceNow or similar) \nStrong customer service and communication skills \nPreferred Qualifications\nExperience with endpoint management tools (e.g., Intune, MECM/SCCM) \nExperience supporting executive/VIP users in a corporate environment \nRelevant certifications (CompTIA A+, Network+, ITIL Foundation) \nExperience in regulated industries (e.g., financial services) \nLocation:\nLocation: Onsite - Phoenix, AZ\nThis is a one-year duration position.\nBenefits\n Medical, dental, and vision benefits with highly subsidized premiums\n Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off\n 401(k) Plan with employer match\n Onsite Fitness Center","description_format":"text","description_chars":4852,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-09-19T03:25:00Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.31,"p_room":0.35,"age_days":52,"expected_fill_days":21,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/it1-desktop-support-technician-ii","json_url":"https://alion.io/job/it1-desktop-support-technician-ii.json","meta":{"generated_at":"2026-10-17T21:10:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4183},"rest":"https://alion.io/mcp/rest/get_company?id=4183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fit1-desktop-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fit1-desktop-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fit1-desktop-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/it1-desktop-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fit1-desktop-support-technician-ii"}]}