{"id":1056673,"url":"https://alion.io/job/it1-service-desk-technician-i","title":"Service Desk Technician I","company":{"id":4183,"name":"iT1","domain":"it1.com","url":"https://alion.io/company/it1","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0.143,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-11-03T17:48:28Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":102},"description":"iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's \"Best Places to Work\" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!\nThe Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services.\nRequirements\nProvides support via phone, e-mail and chat to employees of corporate clients.\nAssists users in troubleshooting Outlook.\nProvides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).\nProvides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).\nProvides support for mobile devices including configuration and email sync.\nHandles 50-60 issues per day efficiently and appropriately.\nMaintains regular and punctual attendance.\nUtilizes Active Directory database to reset network passwords.\nAssists users in adding and changing network printers.\nProvides technical support for VPN connectivity issues.\nControls user’s computers utilizing remote access tools.\nTroubleshoots remote access connectivity problems.\nDemonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values.\nMaintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.\nSupports and conducts self in a manner consistent with client service expectations.\nQualifications\n1-3 years’ experience in call center or service desk environment.\nKnowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11\nOffice 365 Support\nUser creations/terminations (tasks/requests)\nEnd-user self-service tools\nCloud support - multiple device data syncing\nAutoTask or other ticketing systems\nWord, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.\nInternet Service Provider (ISP), Cable Modem, and Internet Support.\nEffective troubleshooting and documentation skills\nExperience navigating a knowledgebase.\nProficient use of Microsoft Office applications \nIT troubleshooting\nStrong organization, time management, and prioritizing skills \nCompleted High School Diploma/GED \nOther Skills and Abilities\nStrong technical and client interaction skills.\nSelf-starter with excellent organizational, administrative and interpersonal skills.\nAbility to follow through with tasks, projects, and troubleshooting with minimal supervision.\nExcellent oral, written, technical, and business communication skills.\nAbility to multi-task and work in fast paced environment.\nPhysical Demands\nSit at a computer for 8 hours per day \nKeyboarding for 8 hours per day\nNear Vision (working with small objects or reading small print) \nSpeaking (communicating information to clients / coworkers)\nHearing Requirements (In person speech, telephone, other sounds)\nJob Location\nRemote\nBenefits\n Insurance: Health Insurance, Vision, Dental, and Life Insurance\n Leave and Holidays: Paid Vacation, Paid Holidays\n Retirement: 401K Plan with company match (eligible after 1 year of employment)\n In-house fitness center","description_format":"text","description_chars":3795,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)","IT Resellers & 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