Workplace Experience Manager

About ITA Group

ITA Group creates powerful moments that drive engagement and performance for some of the world’s most respected brands. We believe in the power of experience - whether for clients, team members, or guests. We’re looking for a Workplace Experience Manager to help us create a welcoming, inspiring, and high-functioning environment that reflects our values and supports our people.

The Role: Workplace Experience Manager

As the Workplace Experience Manager, you’ll be the heart of our office environment - delivering exceptional hospitality, seamless operations, and a sense of community. You’ll ensure our facilities are safe, functional, and inspiring, while also creating moments of delight that make our workplace a destination.

This role blends hospitality, operations, and leadership - perfect for someone who thrives on service, organization, and creating meaningful experiences.

What You’ll Do

Client & Team Member Experience

• Create a consistent, high-touch hospitality experience for guests and clients
• Manage client visits from agenda creation to catering and special accommodations
• Conduct regular audits of conference rooms and common areas to ensure functionality and cleanliness
• Serve as the go-to for conference room technology support
• Coordinate and execute team member experiences and corporate events
• Maintain a welcoming, organized, and professional office environment

Facility Management

• Oversee day-to-day facility operations, maintenance, and cleanliness
• Coordinate repairs, inspections, and vendor relationships
• Manage office furniture moves, inventory, and workspace optimization
• Maintain up-to-date records of office supplies and equipment
• Serve as liaison with property management for repair and maintenance issues
• Ensure safety, security, and emergency preparedness protocols are in place

What You Bring

• Bachelor’s degree in a business-related field or equivalent experience
• 3+ years of experience in a service-related industry (hospitality or facilities preferred)
• Strong organizational and time management skills
• Effective negotiation and vendor management skills
• Excellent interpersonal and communication abilities
• Customer-first mindset with a passion for creating positive experiences
• Familiarity with facility systems (e.g., LightEdge, Everbridge) a plus
• Ability to work independently and manage multiple priorities
• Willingness to work flexible hours to meet project needs