{"id":2385409,"url":"https://alion.io/job/itac-desktop-support-technician","title":"Desktop Support Technician","company":{"id":5237,"name":"ITAC","domain":"itac.us.com","url":"https://alion.io/company/itac","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":114000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T20:11:04Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T13:20:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems services and products, custom machine fabrication, and fall protection services and equipment. Founded in 1988 on a dream and a $5K loan, ITAC is a true success story. From humble beginnings to an ENR-Ranked Top Design Firm with a nationwide footprint and over 500 employees operating from 6 offices in Virginia, North Carolina and South Carolina, we provide Fortune 500 companies with innovative design-build solutions. We specialize in power generation & utilities, chemicals, food & beverage, forest products, advanced manufacturing, and minerals & metals.\nITAC’s purpose is to make life better. For our employees, this means providing them with the resources and flexibility they need to have both a rewarding career and a fulfilling family life. ITAC is 100% employee owned. Through our Employee Stock Ownership Plan (ESOP) and Direct Stock Ownership, every team member has the unique opportunity to be an owner who shares in the company’s growth and earnings. We offer our team a comprehensive benefits package and numerous employee incentives. Rooted in love, we serve and care for our employees like family.\nWe hire passionate and motivated people with an innovative mindset and the desire to grow. If the thought of challenging, fast-paced projects excites you, then you’ve come to the right place. At ITAC, you’ll be part of a collaborative team that works hard to make life better. For more information, visit itac.us.com.\nDesktop Support Technician’s job entails supporting and maintaining in-house desktops, computer systems, end users, and peripherals via phone, email or in-person. This also includes diagnosing, installing, repairing, upgrading, and maintaining all equipment and hardware while assuring optimal computer performance. The Desktop Support Technician may also troubleshoot problem locales in well-timed and accurate fashion.\nResponsibilities\nInstalling, configuring, testing, maintaining, monitoring, and troubleshooting end user computers, mobile devices, and networked peripherals.\nUtilizing the ITAC help desk software for tracking and answering employee computer issues\nConsulting with and providing support to staff and end users on computer operation issues.\nWorking with end users to identify and deliver essential PC service levels.\nPerforming on-site diagnosis, analysis, and resolution of complicated PC problems for various end users and implementing and recommending corrective hardware solutions.\nDeveloping and maintaining an inventory of PCs, monitors, and other peripheral devices.\nReceiving and responding to incoming calls, Help Desk tickets, and e-mails regarding hardware and PC problems.\nConducting research on various products for computers in support of its development and procurement efforts.\nPreparing documents on instances of hardware repair, installation, failure, and removal.\nRespond to user requests for technical assistance in person, via phone, or electronically.\nDiagnose and resolve basic technical hardware and software issues.\nInstall and configure desktops, laptops, printers, and other peripherals.\nPerform basic troubleshooting of Windows and/or Mac OS environments.\nAssist with account setup and password resets.\nMaintain accurate ticket documentation and update status in ticketing systems.\nEscalate complex issues to higher-level support teams.\nRequirements\nShould have thorough knowledge of Windows 10 and Windows Server 2008-16. \nMust have 2-4 years of experiencand fair knowledge of Microsoft Office. \nMust have knowledge of Microsoft 365. \nAbility to organize, schedule and execute tasks effectively. \nAbility to work on your own under fast paced intense conditions. \nShould be able to liaise efficaciously with all users. \nAbility to reason-out and analyze logical steps.\n Sitting for extended periods of time. \nExerting up to 25-50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. \nOccasional travel may be required. \nBenefits\nFrom internships to seasoned professionals, our growing company provides career opportunities for all levels of experience. We offer our team a comprehensive benefits package and numerous employee incentives. For life’s challenges, we also provide our employees and their immediate families with certified chaplains for around-the-clock encouragement and support. Rooted in love, we serve and care for our employees like family. ITAC provides benefits such as\n Health, Vision, and Dental Insurance\n 401k & ESOP\n Life Insurance\n Short & Long-Term Disability\n Sick Time Off\n Paid Time Off\n Paid Holidays\n Employee Assistance Program\n Tuition Reimbursement \n Professional Development\n Wellness Program\n Mentorship Program\n Safety Incentive Program\n 24/7 Chaplain Care","description_format":"text","description_chars":4948,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-12T20:11:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/itac-desktop-support-technician","json_url":"https://alion.io/job/itac-desktop-support-technician.json","meta":{"generated_at":"2026-10-13T14:05:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5237},"rest":"https://alion.io/mcp/rest/get_company?id=5237"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitac-desktop-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitac-desktop-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitac-desktop-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itac-desktop-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitac-desktop-support-technician"}]}