IT Service Delivery Manager

Your mission

• 1st and 2nd level support for all users (in person, by Phone, by e-mail and ticket system)

• Processing and documentation of support requests via the user Helpdesk.

• Recording, analysis and elimination of technical problems and IT malfunctions in the Hardware/software area.

• Creation of documentation and process manuals

• Purchase of IT Hardware and Software.

• Support in the IT Warehouse when inventorying new components.

• Employee Onboarding and Offboarding

• Setup of new Workstations, user profiles and systems

Your profile

• Successfully completed IT apprenticeship or Informatic studies.

• Experience in User Support as well as in the control / documentation of requests via a ticket system.

• Strong communication skills and self-assured appearance

• Independent, Structured and result-oriented way of working.

• High affinity for digital trends and technical challenges

• Good written and spoken English and German skills.

• IT skills in the areas of MacOS, iPads/iPhones and Windows operating systems

• You are service oriented, reliable, resilient and like working in a team.

• Knowledge in Microsoft Office 365, Teams and SharePoint.

Why us?

• A safe and modern workplace

• Flexible working hours (work-life balance)

• 25 days Holidays

• Home office options by arrangement

• Small and dynamic team with high communication

• Attractive earning opportunities

• Education, training incl. Certifications

• Free snacks and drinks

• Corporate Events