{"id":3969397,"url":"https://alion.io/job/itc-federal-servicenow-cmdb-engineer","title":"ServiceNow CMDB Engineer","company":{"id":4423576,"name":"ITC Federal","domain":"itcfederal.com","url":"https://alion.io/company/itcfederal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:32:54Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T15:10:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nJOB TITLE: ServiceNow CMDB Engineer\nGOVERNMENT AGENCY: Department of State\nPOSITION INFORMATION: Full-Time Position; Government contractor supporting federal agency clients\nLOCATION: Remote-first; must live within commuting distance of Foggy Bottom, Washington, DC for occasional onsite work as requested by the customer; availability during East Coast business hours required\nBENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement\nCLEARANCE: Active Top Secret clearance\nITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.\nEvery organization complains its CMDB is wrong. Almost none of them fund somebody to fix it. The data drifts, Discovery half-works, nobody trusts the dependency map, and the person nominally responsible has four other jobs.\nThis is the other situation. ITC is hiring a ServiceNow CMDB Engineer for a federal program where configuration management is a funded, staffed, named responsibility-yours. You'll run Discovery and Service Mapping, wire the CMDB to the asset and inventory systems that should be feeding it, and build the data quality that everything downstream depends on.\nIncident, Change, asset management, and the service views leadership actually looks at all rest on this data being right. When it is, nobody notices. You'll know.\nWHY ENGINEERS TAKE THIS ROLE:\nA CMDB with a real owner. This isn't twenty percent of somebody's job. Discovery, Service Mapping, data health, and the integrations feeding it are the role.\nRemote-first, with a TS. Cleared ServiceNow work is almost always tied to a facility. This is remote for candidates local to DC, with occasional onsite at Foggy Bottom when the customer genuinely needs you there.\nScarce, durable expertise. Discovery, Service Mapping, and CMDB data architecture are the specialties every ServiceNow program needs and few engineers have. Depth here compounds.\nA team above and beside you. We staff ServiceNow architects, developers, and business analysts on these programs. You'll have people to design with, not a queue to work alone.\nResponsibilities\nRESPONSIBILITIES:\nDiscovery & Service Mapping\nConfigure, run, and tune ServiceNow Discovery-MID Servers, discovery schedules, credentials, probes, sensors, and patterns.\nBuild and maintain application service maps so the relationships between CIs reflect how services actually run.\nTroubleshoot discovery gaps and failures, and expand coverage across on-premises and cloud infrastructure.\n CMDB Data Architecture & Health\nMaintain CI class structure, relationships, and attributes so the CMDB stays coherent as it grows.\nConfigure identification and reconciliation rules (IRE), normalization, and de-duplication to keep records clean at the source.\nBuild and monitor CMDB health dashboards-completeness, correctness, and compliance-and drive the remediation they surface.\n Asset Management Integration\nIntegrate hardware and software asset management (HAM/SAM) with the CMDB so assets and CIs stay reconciled.\nSupport lifecycle tracking from procurement through disposal, and software license reconciliation against discovered install data.\nIntegrations & Data Feeds\nDesign and maintain integrations that populate the CMDB from external sources using IntegrationHub, Service Graph Connectors, and REST/SOAP web services.\nWork with cloud and on-premises inventory systems to keep authoritative data flowing in without creating duplicates.\nScript the transforms, business rules, and scheduled jobs that keep those feeds reliable.\n Collaboration & Documentation\nPartner with architects, developers, and federal stakeholders to make sure CMDB design supports what the program needs downstream.\nDocument class models, discovery configurations, integration designs, and data governance decisions.\nProvide occasional onsite support in Washington, DC for planning sessions, network-restricted work, and stakeholder engagement.\nQualifications\nREQUIRED:\n3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management.\nPractical experience configuring and troubleshooting ServiceNow Discovery-MID Servers, credentials, schedules, and patterns.\nWorking knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, and data normalization.\nExperience building a CMDB from the ground up-not just working in one that was already established. This program is still in its early stages, and you'll be standing up the class model, Discovery, and data governance rather than inheriting them.\nExperience building or maintaining integrations that feed the CMDB (IntegrationHub, Service Graph Connectors, or REST/SOAP).\nScripting ability in ServiceNow-JavaScript, Glide APIs, business rules, script includes, and transform maps.\nSolid understanding of enterprise infrastructure: servers, networking, virtualization, and cloud resources-enough to know what Discovery is looking at and why it failed.\nClear written and verbal communication, including the ability to explain data quality problems to people who don't work in the platform.\nMust live within commuting distance of Foggy Bottom, Washington, DC, and be available for occasional onsite work as requested by the customer.\nDESIRED:\nServiceNow certifications-CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD.\nExperience aligning a CMDB to the Common Service Data Model (CSDM).\nHands-on hardware or software asset management, including license reconciliation.\nExperience with ITOM Health-Event Management or Service Operations Workspace.\nCloud discovery experience across AWS, Azure, or similar.\nBackground supporting federal or defense programs in a cleared environment.\nFamiliarity with ITIL/ITSM practices and how configuration management underpins them.\nSECURITY CLEARANCE REQUIREMENTS:\nMust hold an active Top Secret clearance\nU.S. Citizenship is required due to the nature of this government contract.\nWORK ENVIRONMENT AND PHYSICAL DEMANDS: This is a remote-first position. Candidate must live within commuting distance of Foggy Bottom, Washington, DC, and must be available during East Coast business hours and for occasional onsite work, as requested by the customer, for meetings, planning sessions, network-restricted work, and stakeholder engagement.\nITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.","description_format":"text","description_chars":7307,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-09T15:32:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/itc-federal-servicenow-cmdb-engineer","json_url":"https://alion.io/job/itc-federal-servicenow-cmdb-engineer.json","meta":{"generated_at":"2026-11-13T20:19:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423576},"rest":"https://alion.io/mcp/rest/get_company?id=4423576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitc-federal-servicenow-cmdb-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitc-federal-servicenow-cmdb-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitc-federal-servicenow-cmdb-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itc-federal-servicenow-cmdb-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitc-federal-servicenow-cmdb-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3969397}},{"tool":"search_jobs","arguments":{"company":"itcfederal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3969397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}