{"id":3308603,"url":"https://alion.io/job/itc-infotech-application-support-analyst","title":"Application Support Analyst","company":{"id":1864420,"name":"ITC Infotech","domain":"itcinfotech.com","url":"https://alion.io/company/itcinfotech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Svelte","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-26T23:11:33Z","employer_posted_date":null,"last_verified_at":"2026-10-26T23:11:33Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Title: Application Support Analyst\nExperience Required: 3-5 Years\nLocation: Bangalore(Only)\nNotice Period: Immediate Joiners Only\nNote: Please do not apply if you are unavailable for a face-to-face (F2F) interview\n\nJob Summary:\nWe are seeking a highly skilled and experienced Application Support Analyst with 3-5 years of hands-on experience supporting enterprise web applications and Content Management Systems (CMS). The ideal candidate will be responsible for providing technical support, troubleshooting application and platform issues, managing content publishing workflows, and ensuring application performance, stability, and availability.\nThe role requires close collaboration with business stakeholders, development teams, infrastructure teams, and external vendors to resolve incidents, implement enhancements, support deployments, and maintain application configurations. The successful candidate will possess strong analytical and problem-solving skills, demonstrate a customer-centric approach, and ensure adherence to both business and technical standards.\nKey Responsibilities\nDiagnose, troubleshoot, and resolve application and CMS-related incidents and service requests.\nSupport website content publishing, platform administration, and configuration management activities.\nMonitor application health, website performance, and system availability.\nPerform root cause analysis (RCA) and implement preventive and corrective actions.\nCollaborate with development, QA, and infrastructure teams for issue resolution and production support.\nSupport release management, deployments, and post-release validations.\nManage user access, permissions, roles, and platform configurations.\nMonitor logs, application performance, and integration points using monitoring tools.\nDocument technical solutions, known errors, support procedures, and knowledge articles.\nEnsure SLA compliance and provide timely communication to stakeholders regarding incidents and service requests.\nParticipate in incident, problem, and change management processes.\nIdentify opportunities for automation and continuous improvement within support operations.\nKey Skills: CMS Platforms, Technical Troubleshooting, Incident Management, Root Cause Analysis, HTML, CSS, JavaScript, ServiceNow, Jira, AWS, Dynatrace, Logz.io, Agile Methodologies, Customer Experience, Stakeholder Communication, Svelte.\nPreferred Qualifications:\nBachelor's Degree in Computer Science, Information Technology, Engineering, or related field.\nExperience supporting enterprise web applications and CMS platforms.\nITIL or relevant technical certifications are an 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