{"id":3935055,"url":"https://alion.io/job/itc-infotech-senior-servicenow-developer-itam","title":"Senior ServiceNow Developer - ITAM","company":{"id":1864420,"name":"ITC Infotech","domain":"itcinfotech.com","url":"https://alion.io/company/itcinfotech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-08T06:35:30Z","employer_posted_date":null,"last_verified_at":"2026-11-08T06:35:30Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description - Senior ServiceNow Developer (ITAM - HAM & SAM):\n\nRole Summary:\n\nWe are seeking a highly experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (HAM Pro & SAM Pro), Service Catalog development, workflow automation, and enterprise integrations.\n\nThe ideal candidate should have hands-on experience in designing, developing, implementing, and supporting ServiceNow ITAM solutions, covering hardware and software asset lifecycle management, software compliance, reclamation, and governance.\n\nThe candidate will be responsible for delivering scalable and maintainable ServiceNow solutions, leveraging out-of-the-box platform capabilities while integrating ITAM functionalities with ITSM, CMDB, and CSDM frameworks.\n\nKey Responsibilities:\nDesign, develop, configure, and support ServiceNow Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).\nManage end-to-end hardware and software asset lifecycle processes, including procurement, request, fulfillment, deployment, reclamation, refresh, and retirement.\nImplement software normalization, license compliance, software reclamation, and SaaS optimization.\nImprove asset governance, reporting, and data quality.\nDevelop and maintain Service Catalog Items and Record Producers.\nConfigure workflows using Flow Designer and Service Catalog capabilities.\nBuild approval workflows, fulfillment processes, task orchestration, and automated processes.\nEnhance catalog usability and standardize service request processes.\nDevelop enterprise integrations using REST APIs, Integration Hub, Flow Designer, Import Sets, and Transform Maps.\nIntegrate ServiceNow with enterprise applications, SaaS platforms, asset repositories, and endpoint management tools.\nTroubleshoot integration failures, automation issues, and data synchronization problems.\nBuild scalable automation solutions to reduce manual effort.\nDevelop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.\nDevelop Flow Designer workflows, Scheduled Jobs, and Scripted REST APIs.\nPerform debugging, root cause analysis, and application troubleshooting.\nFollow ServiceNow development best practices, platform governance, and documentation standards.\nWork with ITSM processes, including Incident, Request, Change, and Problem Management.\nUnderstand the relationship between ITAM, ITSM, and Service Catalog capabilities.\nMaintain working knowledge of CMDB, Discovery, CSDM, Configuration Items, and Asset-to-CI relationships.\nSupport CMDB data quality and governance initiatives.\n\nRequired Skills & Qualifications:\nMinimum 8+ years of hands-on ServiceNow development experience.\nMinimum 5+ years of experience in IT Asset Management implementation and support.\nStrong hands-on expertise in:\nHardware Asset Management (HAM Pro).\nSoftware Asset Management (SAM Pro).\nService Catalog and Record Producers.\nFlow Designer and Integration Hub.\nREST API integrations.\nStrong experience in ServiceNow JavaScript and scripting.\nExperience with Import Sets, Transform Maps, data imports, and workflow automation.\nGood understanding of ITSM processes, CMDB, and CSDM concepts.\nAbility to independently design and deliver end-to-end ServiceNow solutions.\nSkills\nHAM, ITAM, JavaScript, SAM, 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