{"id":2612447,"url":"https://alion.io/job/itcfederal-senior-user-support-specialist-user-trainer","title":"Senior User Support Specialist / User Trainer","company":{"id":4423576,"name":"ITC Federal","domain":"itcfederal.com","url":"https://alion.io/company/itcfederal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Education","role_family":"Education","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":100},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T11:23:27Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T09:13:04Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nJOB TITLE: Senior User Support Specialist / User Trainer\nAGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support\nPOSITION TYPE: Full-Time, Contingent Upon Award\nLOCATION: Remote\nCLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting.\nBENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks’ Paid Time Off\nITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.\nWe are seeking an experienced Senior User Support Specialist / User Trainer to support ITC Federal’s work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ’s complex litigation mission.\nImportant: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order.\nPOSITION OVERVIEW:\nUsually reports to Help Desk Supervisor/Senior User Trainer or Application Manager.\nPROGRAM CONTEXT:\nThis position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ’s multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently.\nResponsibilities\nRESPONSIBILITIES:\nAssists in setting up and operating end user support program for major applications in support of specific projects.\nSets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.\nDevelops training course outlines and agendas.\nEstablishes training facilities and schedules.\nMay supervise work of teams of user support staff, such as help desk staff.\nOrganizes, prepares, schedules and conducts training sessions.\nTraining will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.\nPrepares training approach and materials.\nArranges for use of training facilities, for access to appropriate applications, etc. Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.\nQualifications\nREQUIRED:\nAbility to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).\nAuthorized to work in the United States.\nAbility to work effectively in a fully remote environment.\nAt least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.\nAt least one year must be experience with the specific applications being supported.\nMust have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.\nShould be an expert user of the Government's word processing, spreadsheet, and email systems.\nExcellent oral and written communications skills required.\nPREFERRED QUALIFICATIONS:\nSupervisory experience helpful.\nExperience with DOJ office automation environments extremely helpful.\nUndergraduate degree strongly preferred.\nWORK ENVIRONMENT AND PHYSICAL DEMANDS:\nThis is a fully remote position; work is performed from a home office.\nMust be located in or near the Washington, DC area and available for short-notice on-site meetings.\nWork is primarily sedentary, performed while using a computer for extended periods of time.\nITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.","description_format":"text","description_chars":5554,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T11:23:27Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/itcfederal-senior-user-support-specialist-user-trainer","json_url":"https://alion.io/job/itcfederal-senior-user-support-specialist-user-trainer.json","meta":{"generated_at":"2026-10-27T10:40:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423576},"rest":"https://alion.io/mcp/rest/get_company?id=4423576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitcfederal-senior-user-support-specialist-user-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitcfederal-senior-user-support-specialist-user-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitcfederal-senior-user-support-specialist-user-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itcfederal-senior-user-support-specialist-user-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitcfederal-senior-user-support-specialist-user-trainer"}]}