{"id":4010703,"url":"https://alion.io/job/itd-tech-business-analyst-iv","title":"Business Analyst IV","company":{"id":1758514,"name":"itD Tech","domain":"itdtech.com","url":"https://alion.io/company/itd-tech","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80,"max":85,"currency":"USD","period":"hour","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"SQL","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-10T09:41:38Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T09:57:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Business Analyst IV - Customer Experience Analytics\nitD is seeking a Business Analyst IV to turn customer feedback and post-sales data into clear findings and recommendations for a leading global technology company’s consumer hardware business. You will cover voice-of-customer analysis across the full customer journey and work with product, hardware, software, and operations partners to get issues fixed. The ideal candidate will bring deep experience in customer experience analytics, SQL, and AI-assisted analysis, and a track record of delivering insight reports and readouts that drive product and process changes.\n\nLocation: Onsite - Burlingame, CA preferred; open to fully remote (as close to Pacific time as possible).\nDuration: 12-month contract with possible extension.\nPay Rate: $80 - $85 per hour, depending on experience.\nWe provide comprehensive medical benefits, a 401k plan, paid holidays, and more.\nPlease note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.\nResponsibilities\nProduce recurring and ad-hoc customer insight reports covering each stage of the customer journey: purchase, delivery, setup, support, warranty, returns, reviews, and social.\nIdentify and size emerging customer issues, flag likely root causes to the owning teams, and run deep dives for cross-functional partners.\nDeliver customer insight readouts during product launches, software releases, and critical-issue response.\nUse LLM tools and AI agents as the primary way of working, from writing queries to classifying customer text and drafting narratives.\nBuild and document reusable AI workflows for recurring analysis, with quality checks that validate results against source data before they are shared.\nBuild and maintain dashboards and reusable queries for customer experience metrics, and report data quality issues to data owners.\nTrack which insights led to product or process changes and report that impact back to the CX team.\nInternal Responsibilities\nAttend regular internal practice community meetings.\nCollaborate with your itD practice team on industry thought leadership.\nComplete client case studies and learning material (blogs, media material).\nBuild out material to contribute to the Digital Transformation practice.\nAttend internal itD networking events (in person and virtual).\nWork with leadership on career fast-track opportunities.\nRequired Qualifications and Skills\n7+ years of experience in data analytics, customer insights, CX analytics, or a similar analytical role\n2+ years in customer experience or customer insights analytics\nExperience writing SQL to query, join, and aggregate large datasets\nExperience analyzing customer feedback such as support tickets, product reviews, surveys, or social media\nHands-on experience using LLM tools or AI agents in day-to-day analysis (data extraction, text classification, summarization, query writing, or report drafting)\nExperience validating analytical output, including checking AI-generated results against source data and correcting errors\nExperience turning analysis into written recommendations and presentations for non-technical audiences\nExperience handling multiple stakeholder requests with competing deadlines\nPreferred Qualifications and Skills\nExperience building multi-step AI workflows or agents (prompt chains, retrieval over documents and data)\nExperience evaluating LLM output quality (labeled test sets, precision and recall, structured sampling)\nExperience with semantic models, metric definitions, or knowledge bases that ground AI tools in business data\nExperience with Python or R for data analysis\nExperience with consumer electronics or hardware products (e-commerce, fulfillment, support, warranty, returns, or quality data)\nExperience with CX and support platforms such as Medallia, Qualtrics, Salesforce Service Cloud, Brandwatch, or Enterpret\nExperience supporting product launches or incident response with fast-turnaround reporting\nFamiliarity with smart glasses, VR/AR headsets, or gaming hardware\nEducation\nBachelor’s degree in analytics, data science, statistics, business, economics, information systems, or a related field, or equivalent practical experience, required.\nCompany Description\nAbout itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.\nThe itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at  and let us know the nature of your request and your contact information.\nAdditional Info\nDynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!","description_format":"text","description_chars":6323,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics"],"lifecycle":[{"event":"open","at":"2026-11-10T09:57:30Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","agency","win:early"],"computed_at":"2026-11-10T12:22:06Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/itd-tech-business-analyst-iv","json_url":"https://alion.io/job/itd-tech-business-analyst-iv.json","meta":{"generated_at":"2026-11-10T12:22:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758514},"rest":"https://alion.io/mcp/rest/get_company?id=1758514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitd-tech-business-analyst-iv"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitd-tech-business-analyst-iv"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitd-tech-business-analyst-iv"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itd-tech-business-analyst-iv\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitd-tech-business-analyst-iv"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4010703}},{"tool":"search_jobs","arguments":{"company":"itdtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4010703},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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