{"id":2524206,"url":"https://alion.io/job/itd-tech-data-analyst-v","title":"Data Analyst V","company":{"id":1758514,"name":"itD Tech","domain":"itdtech.com","url":"https://alion.io/company/itd-tech","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"NLP","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Pandas","optional":true},{"name":"PyTorch","optional":true},{"name":"Scikit-learn","optional":true},{"name":"TensorFlow","optional":true}],"status":"live","first_seen_at":"2026-10-14T10:17:21Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T03:34:23Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Data Analyst V\nitD is seeking a Data Analyst V to analyze customer experience and customer support data for Reality Labs, uncover actionable insights, and improve customer satisfaction across the end-to-end customer journey. The ideal candidate will bring 8+ years of experience in data analytics or data science, strong SQL and Python or R programming skills, and expertise in statistical modeling, predictive analytics, and Generative AI to translate complex customer data into insights that drive business improvements and customer-centric decisions.\nLocation: Remote - US (Candidates must be able to work Central or Pacific Time hours)\nDuration: 12 months, with potential for extension or conversion\nSchedule: 40 hours per week, Monday-Friday; no overtime.\nWe provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.\nResponsibilities\nAnalyze large, complex datasets using SQL, Python or R, and statistical techniques to identify customer experience trends, pain points, and opportunities for improvement.\nSynthesize customer signals from surveys, digital analytics, behavioral data, operational metrics, and customer support interactions across the end-to-end customer journey.\nApply statistical modeling, predictive analytics, machine learning, and natural language processing (NLP) to analyze customer support conversations, transcripts, and tickets to generate actionable insights.\nDevelop customer segmentation and clustering models to identify common customer issues and recommend targeted solutions, including self-service resources.\nIntegrate customer feedback with transactional, operational, and behavioral data to identify key drivers of customer satisfaction and business outcomes.\nDesign, test, and launch customer experience and support metric scorecards to track KPIs and evaluate performance across digital, AI-powered, and human-assisted support channels.\nLeverage Generative AI tools, large language models (LLMs), and AI agents to automate data analysis, clean datasets, generate visualizations, and streamline multi-step analytical workflows.\nQuantify the business impact and ROI of customer experience initiatives by connecting customer metrics with business outcomes.\nCommunicate complex analytical findings through clear, compelling reports and presentations, influencing stakeholders and driving corrective actions.\nInternal Responsibilities\nAttend regular internal practice community meetings.\nCollaborate with your itD practice team on industry thought leadership.\nComplete client case studies and learning materials, including blogs and media materials.\nBuild materials to contribute to the Digital Transformation practice.\nAttend internal itD networking events, both in person and virtually.\nWork with leadership on career fast-track opportunities.\nRequired Qualifications and Skills\nBachelor's degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field.\n8+ years of experience in data analytics, data science, or a related field.\n2+ years of experience in customer experience, customer support, customer insights analytics, or marketing analytics.\nStrong SQL programming skills and proficiency in Python or R.\nProficiency in statistical analysis techniques, including correlation analysis, multivariate regression, and feature-importance methods.\nExperience with predictive analytics, machine learning, or AI techniques.\nWorking knowledge of AI-powered analytical tools and Generative AI technologies, including LLMs and AI agents.\nAbility to translate complex data from multiple sources into clear, actionable insights tailored to stakeholder needs.\nDemonstrated ability to collaborate with cross-functional teams and communicate technical findings to non-technical audiences.\nPreferred Qualifications and Skills\nMaster's or Ph.D. degree in a quantitative field.\nExperience working with Customer Experience (CX) or Voice of Customer (VoC) metrics, including NPS, CSAT, customer surveys, and customer feedback.\nFamiliarity with consumer electronics or retail businesses.\nExperience with machine learning libraries and frameworks, such as Pandas, scikit-learn, TensorFlow, or PyTorch.\nPrevious experience at Meta or another large technology company.\nEducation\nBachelor's degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field required. A master's or Ph.D. degree in a quantitative field is preferred.\nCompany Description\nAbout itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.\nThe itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at  and let us know the nature of your request and your contact information.\nAdditional Info\nDynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!","description_format":"text","description_chars":6668,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics"],"lifecycle":[{"event":"open","at":"2026-10-14T11:57:03Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:2","agency","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/itd-tech-data-analyst-v","json_url":"https://alion.io/job/itd-tech-data-analyst-v.json","meta":{"generated_at":"2026-10-26T07:08:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758514},"rest":"https://alion.io/mcp/rest/get_company?id=1758514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitd-tech-data-analyst-v"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitd-tech-data-analyst-v"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitd-tech-data-analyst-v"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itd-tech-data-analyst-v\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitd-tech-data-analyst-v"}]}