{"id":2641516,"url":"https://alion.io/job/itds-application-support-engineer-it-infrastructure-and-systems","title":"Application Support Engineer – IT Infrastructure and Systems","company":{"id":4374591,"name":"ITDS Portugal","domain":"itdsportugal.com","url":"https://alion.io/company/itds-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33626},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Sobre a vaga\nAs an Application Support Engineer, you will be working for our client, a leading player in the IT infrastructure and systems industry. You will play a vital role in ensuring the stability, performance, and security of complex IT systems, helping to deliver reliable support that enables digital transformation and operational excellence.\n\nO que vais fazer\n\nProvide proactive application support for complex IT infrastructure and enterprise systems\nTroubleshoot and resolve system issues, ensuring minimal downtime and optimal performance\nCollaborate with cross-functional teams to implement system updates, patches, and improvements\nMonitor system health and security, identifying vulnerabilities and implementing solutions\nDocument technical processes, support procedures, and incident reports thoroughly and accurately\nAssist in the deployment of new systems and features, ensuring compliance with industry standards\nCommunicate effectively with technical and non-technical stakeholders in both English and French\nContribute to continuous improvement initiatives for support workflows and service quality\n\nO que é pedido\n\nMinimum of 2 years of experience in application support or IT infrastructure management\nStrong knowledge of Windows/Linux server environments and enterprise system protocols\nExperience with monitoring tools and support ticketing systems\nGood command of English (communicative level) and French\nAbility to troubleshoot and resolve application and system issues efficiently\nLanguage required for the role: English (Communicative), French (Good command)\nEligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role\n\nValorizado\n\nFamiliarity with cloud services and ITSM frameworks is a plus\nCertifications such as ITIL, CompTIA, or relevant vendor-specific certifications\nExperience working in a hybrid environment or remote support\n\nO que é oferecido\n\n3 150 - 3 780 EUR (B2B)\n1 800 - 2 050 EUR net (Permanent Contract)\nITDS Clubs\nAccess to medical insurance\nMeal Card\nAccess to Pluralsight & Udemy\nIntegrational Events\n\nResumo organizado por IA a partir do anúncio original. 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