{"id":2641501,"url":"https://alion.io/job/itds-junior-application-support-engineer","title":"Junior Application Support Engineer","company":{"id":4374591,"name":"ITDS Portugal","domain":"itdsportugal.com","url":"https://alion.io/company/itds-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":24000,"currency":"EUR","period":"year","gross":null,"usd_annual":26901},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Sobre a vaga\nAs a Junior Application Support Engineer, you will be working for our client, a leading player in the tech industry, dedicated to delivering innovative software solutions. Join a dynamic environment where your support expertise propels digital excellence and customer satisfaction.\n\nO que vais fazer\n\nProvide first-line technical support for application-related issues, ensuring swift resolution and minimal downtime\nTroubleshoot daily user inquiries, identifying root causes and implementing effective solutions\nCollaborate with development teams to escalate and resolve complex technical problems\nDocument support activities meticulously to facilitate continuous improvement and knowledge sharing\nAssist in onboarding new users and delivering training on application features\nMonitor system performance and assist in routine maintenance tasks\nContribute to the ongoing improvement of support processes and tools\n\nO que é pedido\n\nMinimum 1 year of experience in application support or technical support roles\nSolid understanding of software applications and troubleshooting methodologies\nGood command of English (communicative level)\nFrench language skills are required at a communicative level\nAbility to work effectively in a hybrid environment, balancing on-site presence with remote work\nOnly candidates with an existing legal right to work in the European Union will be considered for this role\n\nValorizado\n\nExperience working with specific support ticketing systems or ITSM tools\nCertifications in technical support or related areas\nKnowledge of basic scripting or automation tools is a plus\n\nO que é oferecido\n\n2 730 - 3 150 EUR (B2B)\n1 500 - 1 750 EUR net (Permanent Contract)\nITDS Clubs\nAccess to medical insurance\nMeal Card\nAccess to Pluralsight & Udemy\nIntegrational Events\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":1895,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-15T18:46:28Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.851,"p_room":0.9,"age_days":14,"expected_fill_days":28,"reasons":["seen:14","velocity","win:mid","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":26901,"is_top_pay":false},"html_url":"https://alion.io/job/itds-junior-application-support-engineer","json_url":"https://alion.io/job/itds-junior-application-support-engineer.json","meta":{"generated_at":"2026-10-29T19:45:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374591},"rest":"https://alion.io/mcp/rest/get_company?id=4374591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitds-junior-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitds-junior-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitds-junior-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itds-junior-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitds-junior-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2641501}},{"tool":"search_jobs","arguments":{"company":"itdsportugal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2641501},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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