{"id":2641517,"url":"https://alion.io/job/itds-senior-application-support-analyst-banking-data-platform","title":"Senior Application Support Analyst – Banking Data Platform","company":{"id":4374591,"name":"ITDS Portugal","domain":"itdsportugal.com","url":"https://alion.io/company/itds-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33626},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Sobre a vaga\nAs a Senior Application Support Analyst, you will play a vital role in ensuring the stability, continuity, and quality of support for the BATICA 787 application. This core tool facilitates secure, reliable access to vital internal and external data for professionals within the Crédit Agricole Group.\n\nO que vais fazer\n\nProvide Level-2 support for BATICA 787, analyzing and resolving incidents to ensure seamless operation\nConduct functional and technical investigations, diagnosing issues and proposing effective solutions\nCollaborate with development teams and stakeholders to coordinate incident resolution and implement ongoing improvements\nFollow up on recurring incidents, contributing to root cause analysis and problem management initiatives\nSupport production environment stability by monitoring, troubleshooting, and executing preventive actions\nParticipate in continuous service improvement projects to enhance application performance and user experience\nDocument support procedures, incident reports, and knowledge articles for future reference and team training\nAssist with migration activities from BATICA 556 to BATICA 787, ensuring smooth transitions and minimal disruptions\n\nO que é pedido\n\nMinimum of 4 years of experience in application support, ideally within banking or financial data platforms\nStrong technical skills in application troubleshooting, incident management, and data support\nProficiency in supporting secure web applications and API platforms\nGood command of English\nExcellent communication capabilities, capable of liaising with technical and business teams effectively\nAbility to prioritize incidents based on business impact and urgency\nEnglish (Communicative)\nOnly candidates with an existing legal right to work in the European Union will be considered for this role\n\nValorizado\n\nFrench language skills are a plus\nExperience working within financial institutions or data platforms\nKnowledge of data access solutions and enterprise support tools\nCertifications related to IT Service Management (ITIL) or similar disciplines\nFrench (optional but beneficial)\n\nO que é oferecido\n\n3 990 - 4 830 EUR (B2B)\n2 100 - 2 400 EUR net (Permanent Contract)\nITDS Clubs\nAccess to medical insurance\nMeal Card\nAccess to Pluralsight & Udemy\nIntegrational Events\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2392,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-15T18:46:28Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.871,"p_room":0.9,"age_days":14,"expected_fill_days":28,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":33626,"is_top_pay":false},"html_url":"https://alion.io/job/itds-senior-application-support-analyst-banking-data-platform","json_url":"https://alion.io/job/itds-senior-application-support-analyst-banking-data-platform.json","meta":{"generated_at":"2026-10-30T01:56:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374591},"rest":"https://alion.io/mcp/rest/get_company?id=4374591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitds-senior-application-support-analyst-banking-data-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitds-senior-application-support-analyst-banking-data-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitds-senior-application-support-analyst-banking-data-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itds-senior-application-support-analyst-banking-data-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitds-senior-application-support-analyst-banking-data-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2641517}},{"tool":"search_jobs","arguments":{"company":"itdsportugal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2641517},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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