{"id":2641520,"url":"https://alion.io/job/itds-senior-n2-application-support-engineer-financial-applications-2","title":"Senior N2 Application Support Engineer - Financial Applications","company":{"id":4374591,"name":"ITDS Portugal","domain":"itdsportugal.com","url":"https://alion.io/company/itds-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33626},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Sobre a vaga\nAs a Senior N2 Application Support Engineer, you will be working for our client, a leader in financial solutions. You will play a vital role in ensuring the seamless operation of front-end and middle-office applications, supporting internal teams and external stakeholders, and safeguarding operational excellence.\n\nO que vais fazer\n\nLead structured, diagnosis-oriented exchanges with users to identify and clarify anomalies, collecting all necessary information for effective troubleshooting\nReproduce incidents in relevant test environments, formalize clear reproduction steps, and determine the nature and affected layer of issues\nAnalyze multi-layer application components using browser tools, logs, and database checks to formulate root-cause hypotheses\nDeduplicate anomalies, compile comprehensive incident reports, and prepare structured escalations to technical teams\nSupport incident qualification, triage, and consolidation processes to ensure rapid resolution and continuous improvement\nCollaborate with cross-functional teams to facilitate efficient incident management and foster strong stakeholder communication\nMaintain rigorous documentation and contribute to knowledge-sharing initiatives to enhance support processes\n\nO que é pedido\n\nAt least 2 years of experience in user or application support, specifically in incident handling within multi-layered environments\nProven expertise with tools like ServiceNow, Jira, Confluence, Power BI, and SQL read-only queries\nStrong understanding of front-end, middle, and back-end architecture, including data flows and integration points\nExcellent communication skills in French (C2) and English (B2), with a service-oriented mindset\nAbility to analyze complex issues end-to-end and articulate findings clearly to technical and non-technical audiences\nFrench (C2), English (B2)\nOnly candidates with an existing legal right to work in the European Union will be considered for this role\n\nValorizado\n\nCertifications or additional training in financial applications or IT support specialties\nExperience with network analysis and log tracing or familiarity with application performance monitoring\n\nO que é oferecido\n\n3 150 - 3 780 EUR (B2B)\n1 800 - 2 050 EUR net (Permanent Contract)\nITDS Clubs\nAccess to medical insurance\nMeal Card\nAccess to Pluralsight & Udemy\nIntegrational Events\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2447,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-15T18:46:28Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["seen:13","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":33626,"is_top_pay":false},"html_url":"https://alion.io/job/itds-senior-n2-application-support-engineer-financial-applications-2","json_url":"https://alion.io/job/itds-senior-n2-application-support-engineer-financial-applications-2.json","meta":{"generated_at":"2026-10-28T13:33:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18279,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374591},"rest":"https://alion.io/mcp/rest/get_company?id=4374591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitds-senior-n2-application-support-engineer-financial-applications-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitds-senior-n2-application-support-engineer-financial-applications-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitds-senior-n2-application-support-engineer-financial-applications-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itds-senior-n2-application-support-engineer-financial-applications-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitds-senior-n2-application-support-engineer-financial-applications-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2641520}},{"tool":"search_jobs","arguments":{"company":"itdsportugal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2641520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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