{"id":2839481,"url":"https://alion.io/job/itech-ag-senior-servicenow-developer-fsm","title":"Senior ServiceNow Developer - FSM","company":{"id":4448676,"name":"iTech AG","domain":"itechag.com","url":"https://alion.io/company/itech-ag","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":154000,"period":"year","method":"global_role_seniority_cell","sample_n":1665},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-19T07:48:11Z","employer_posted_date":null,"last_verified_at":"2026-10-19T07:48:11Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"OVERVIEW\niTech AG is seeking a Senior ServiceNow Developer – Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management solutions in secure, scalable, and compliant environments. This role serves as a senior technical contributor responsible for implementing and supporting advanced FSM capabilities that improve operational efficiency, workforce coordination, customer experience, and field service delivery.The ideal candidate brings strong hands-on ServiceNow development experience with deep expertise across FSM modules including work order management, scheduling and dispatch, mobile workforce enablement, customer engagement, inventory management, and field operations optimization. This role requires collaboration with architects, product owners, dispatch teams, field operations staff, and Agile delivery teams to modernize enterprise service delivery capabilities across federal organizations.ROLES AND RESPONSIBILITIES\nDesign, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements\n\nImplement and support ServiceNow FSM capabilities including:\n\no Work Order Management\no Task Management\no Scheduling and Dispatch\no Mobile Workforce Enablement\no Customer Communication and Self-Service\no Inventory and Asset Management\no Route Optimization and Resource Coordination\n\nConfigure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations\n\nDevelop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows\n\nConfigure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory\n\nSupport appointment booking and customer scheduling experiences through Service Portal and/or UI Builder\n\nConfigure route optimization and travel efficiency capabilities for field crews and technicians\n\nDesign, develop, and support mobile field service experiences including offline functionality and mobile work execution\n\nConfigure time tracking, labor tracking, and field activity reporting capabilities\n\nSupport collaboration features including chat, file sharing, and communication between dispatchers and field personnel\n\nConfigure proactive customer communications including ETA notifications, appointment reminders, and job status updates\n\nDevelop customer self-service portals enabling request submission, appointment booking, and service tracking\n\nSupport inventory and asset management capabilities including:\n\no Warehouse inventory visibility\no Truck stock inventory tracking\no Consumable and parts usage logging\no Automated inventory adjustments based on field usage\n\nDevelop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms\n\nBuild and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations\n\nCollaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions\n\nParticipate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives\n\nPerform code reviews and ensure adherence to development standards and platform best practices\n\nSupport platform upgrades, patching, and performance optimization activities\n\nTroubleshoot and resolve FSM defects, mobile issues, and production support requests\n\nEnsure configurations and customizations align with federal security, compliance, and accessibility requirements\n\nContribute to technical documentation, knowledge transfer, and operational readiness activities\n\nSupport organizational change management and end-user adoption efforts for FSM capabilities\n\nOther duties as assigned\n\nMINIMUM QUALIFICATIONS\n5+ years of hands-on ServiceNow development experience\n\n3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities\n\nStrong experience configuring and developing within:\n\no Work Order and Task Management\no Scheduling and Dispatch\no Mobile Workforce Applications\no Inventory and Asset Tracking\no Customer Communication and Self-Service\n\nExperience configuring ServiceNow Mobile applications and offline capabilities\n\nExperience with integrations between ServiceNow and external enterprise systems\n\nStrong experience developing custom ServiceNow applications and platform configurations\n\nProficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer\n\nExperience working in Agile or SAFe delivery environments\n\nStrong analytical, troubleshooting, and problem-solving skills\n\nEDUCATION AND CERTIFICATIONS\nBachelor’s degree\n\nServiceNow Certified System Administrator (CSA) required\n\nServiceNow Certified Application Developer (CAD)\n\nServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)\n\nPREFERRED QUALIFICATIONS\nExperience supporting federal government programs\n\nExperience with Indoor mapping\n\nExperience implementing enterprise field service operations, workforce coordination, or logistics management solutions\n\nFamiliarity with asset lifecycle management, warehouse operations, and inventory tracking processes\n\nExperience integrating FSM solutions with ERP, GIS, telematics, or asset management systems\n\nStrong experience with Service Portal, UI Builder, and mobile-first user experience design\n\nFamiliarity with ServiceNow data model, CMDB relationships, and platform performance optimization\n\nExperience supporting DevSecOps-aligned Agile teams\n\nStrong communication, stakeholder engagement, and collaboration skills\n\nExperience supporting field operations, facilities, logistics, utilities, telecommunications, or public sector service organizations\n\nSECURITY CLEARANCE\nAbility to obtain and maintain a Public Trust\n\nPursuant to government contracts, US Citizenship is required\n\niTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.\n\niTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.Originally posted on Himalayas","description_format":"text","description_chars":6776,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-10-19T08:30:00Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":0.9,"age_days":13,"expected_fill_days":38,"reasons":["seen:13","velocity","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/itech-ag-senior-servicenow-developer-fsm","json_url":"https://alion.io/job/itech-ag-senior-servicenow-developer-fsm.json","meta":{"generated_at":"2026-11-02T19:48:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4448676},"rest":"https://alion.io/mcp/rest/get_company?id=4448676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitech-ag-senior-servicenow-developer-fsm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitech-ag-senior-servicenow-developer-fsm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitech-ag-senior-servicenow-developer-fsm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itech-ag-senior-servicenow-developer-fsm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitech-ag-senior-servicenow-developer-fsm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2839481}},{"tool":"search_jobs","arguments":{"company":"itechag.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2839481},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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