{"id":2883426,"url":"https://alion.io/job/itech-ag-senior-servicenow-developer","title":"Senior ServiceNow Developer","company":{"id":4448676,"name":"iTech AG","domain":"itechag.com","url":"https://alion.io/company/itech-ag","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":157000,"period":"year","method":"global_role_seniority_cell","sample_n":1499},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-19T20:51:55Z","employer_posted_date":null,"last_verified_at":"2026-10-19T20:51:55Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"OVERVIEW\niTech AG is seeking an experienced Senior Developer / Technical Consultant to provide focused implementation and configuration support on a complex ServiceNow engagement for a federal agency customer. Working under the direction of the Lead Developer, this individual will execute platform build tasks, support AI feature configuration and testing, contribute to CMDB and ITSM workstreams, and ensure quality through structured environment promotion and QA activities. The role requires solid ServiceNow fundamentals, strong attention to detail, and the ability to operate semi-independently on assigned deliverables within a structured delivery framework. The successful candidate will be a reliable, detail-oriented contributor who takes ownership of assigned tasks and maintains thorough documentation throughout the engagement lifecycle. This is an excellent opportunity for a mid-level ServiceNow practitioner looking to deepen expertise across AI features, ITSM, and ITOM in a federal delivery environmentRESPOSIBILITIES\nSupport configuration and testing of Now Assist for ITSM features including incident summarization and resolution note generation, following technical guidance from the Lead Developer\n\nAssist with generative AI prompt tuning tasks and validate AI outputs against client quality and compliance standards prior to environment promotion\n\nContribute to AI Search setup, document indexing configuration, and Knowledge Base governance rule implementation\n\nExecute user acceptance testing scripts for AI-driven capabilities and document results ahead of production promotion\n\nDevelop and configure ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead Developer\n\nBuild and maintain Flow Designer automations and service catalog items aligned to client operational requirements\n\nImplement CI linkage enforcement on Incident and Change records; support legacy data cleanup and field rationalization activities\n\nDocument all configuration changes accurately in update sets, change records, and engagement tracking tools\n\nAssist with CMDB data quality analysis including identification of orphaned CIs, duplicate records, and misclassified assets\n\nSupport Discovery scope analysis and data ingestion review for third-party sources as directed\n\nContribute to IRE reconciliation rule review and help document current-state findings for planning and assessment artifacts\n\nExecute unit and integration tests across lower environments per established test plans; log defects, track remediation, and re-test fixes prior to controlled production promotion\n\nParticipate in sprint reviews, daily standups, and technical working sessions with the Lead Developer and client stakeholders\n\nMaintain configuration documentation including update set logs, test results, and environment-level change records throughout the engagemen\n\nQUALIFICATIONS\nThree to five years of hands-on ServiceNow configuration and implementation experience\n\nSolid working knowledge of ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management\n\nProficient with Flow Designer, Business Rules, Client Scripts, UI Policies, Update Sets, and basic GlideRecord scripting\n\nExperience executing structured test plans, writing test cases, and documenting defects in multi-environment ServiceNow deployments\n\nFamiliarity with Now Assist, AI Search, or generative AI features in ServiceNow; demonstrated willingness to develop hands-on expertise on engagement\n\nWorking understanding of CMDB structure, CI classes, and basic Discovery concepts\n\nExperience working in Agile or structured delivery frameworks with a Lead Developer or Architect providing technical direction\n\nStrong written communication skills for configuration documentation, test artifacts, and status reporting\n\nComfortable collaborating with both technical and non-technical stakeholders in a regulated federal environment\n\nPREFERRED QUALIFICATIONS\nSecond CIS certification in a relevant domain (Customer Service Management, ITOM, or equivalent)\n\nCertified Application Developer (CAD)\n\nExposure to federal IT environments or compliance-driven ServiceNow implementations\n\nHands-on experience configuring or testing Now Assist features including incident summarization or AI Search\n\nFamiliarity with CMDB data quality concepts, IRE configuration, or ServiceNow Discovery\n\nExperience contributing to Integration Hub configurations or REST API-based integrations within ServiceNow\n\nPerformance Analytics or reporting experience including dashboard configuration and indicator setup\n\nEDUCATION\nBachelor's Degree or equivalent years of experience\n\nServiceNow Certified System Administrator (CSA)\n\nCertified Implementation Specialist — IT Service Management (CIS-ITSM)\n\nSECURITY\nAbility to obtain and maintain public trust\n\nPursuant to government contracts, US Citizenship is required\n\niTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.\n\niTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.\nOriginally posted on Himalayas","description_format":"text","description_chars":5656,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-19T23:28:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/itech-ag-senior-servicenow-developer","json_url":"https://alion.io/job/itech-ag-senior-servicenow-developer.json","meta":{"generated_at":"2026-10-23T03:08:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4448676},"rest":"https://alion.io/mcp/rest/get_company?id=4448676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitech-ag-senior-servicenow-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitech-ag-senior-servicenow-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitech-ag-senior-servicenow-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itech-ag-senior-servicenow-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitech-ag-senior-servicenow-developer"}]}