{"id":852483,"url":"https://alion.io/job/itel-bilingual-customer-service-representative","title":"Bilingual Customer Service Representative","company":{"id":3869326,"name":"itel","domain":"itelbpo.com","url":"https://alion.io/company/itelbpo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belize City, Belize"],"countries":["BZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-05T16:00:38Z","employer_posted_date":"2025-09-05","last_verified_at":"2026-11-12T11:38:30Z","board_verified":true,"closed_at":null,"days_open":432,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":432},"description":"We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.\nThe Support Professional will answer inquiries; resolve problems; and fulfill customer requests by phone, \nchat, and email. This position is well suited for people with call center experience or may be an entry \nlevel position. Hands on training is provided for all new associates.\nResponsibilities:\nBuild rapport with customers by greeting them in a courteous, friendly, and professional manner\nListen attentively to customer needs and concerns; demonstrate empathy\nLearn and utilize various systems and technology platforms for internal and external actions\nBe punctual for all scheduled shifts and meetings\nBe open to feedback and help with continuous improvement opportunities\nAnswer customer inquiries by researching, locating, and providing accurate information\nNotate call summary in Customer Relationship Management software\nQualifications:\nHigh School Diploma\n0-6 months experience in customer service roles (BPO) environment\nExcellent written and spoken English skills.","description_format":"text","description_chars":1447,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-13T04:21:30Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.114,"p_room":0.28,"age_days":432,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/itel-bilingual-customer-service-representative","json_url":"https://alion.io/job/itel-bilingual-customer-service-representative.json","meta":{"generated_at":"2026-11-12T13:27:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28001,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869326},"rest":"https://alion.io/mcp/rest/get_company?id=3869326"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitel-bilingual-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitel-bilingual-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitel-bilingual-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itel-bilingual-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitel-bilingual-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":852483}},{"tool":"search_jobs","arguments":{"company":"itelbpo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":852483},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}