{"id":852480,"url":"https://alion.io/job/itel-customer-service-representative-mia","title":"Customer Service Representative - MIA","company":{"id":3869326,"name":"itel","domain":"itelbpo.com","url":"https://alion.io/company/itelbpo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belize City, Belize"],"countries":["BZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-01-26T17:07:54Z","employer_posted_date":"2026-01-26","last_verified_at":"2026-11-12T11:38:30Z","board_verified":true,"closed_at":null,"days_open":289,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":289},"description":"We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.\nJob Description \nWe are seeking Customer Service Representatives to join our team. It’simportant that our support teams are available when our customers need them most, as such, our CX reps will require flexible availability to work an assigned work schedule within our hours of operations.\nResponsibilities include (but are not limited to the following): \nProvide customer support for all customers, external and internal. \nAnswer customer inquiriesvia phone call, online chat, or e-mail, and offer resolutions; with the objectivebeing \"one contact resolution\". \nAct as liaison between customers and branches. \nKey Performance Indicators: \nThorough knowledge of branch operations imperative to communicate with customers \nQualifications: \nMinimum one year of Customer Service Experience. \nMust have a Highschool diploma\nMust be bilingual (English/Spanish)\nMust be proficient in the use of Outlook, Word, and Excel. \nAdministrative experience is a plus.","description_format":"text","description_chars":1421,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-13T04:21:30Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.114,"p_room":0.28,"age_days":289,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/itel-customer-service-representative-mia","json_url":"https://alion.io/job/itel-customer-service-representative-mia.json","meta":{"generated_at":"2026-11-12T13:27:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869326},"rest":"https://alion.io/mcp/rest/get_company?id=3869326"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitel-customer-service-representative-mia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitel-customer-service-representative-mia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitel-customer-service-representative-mia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itel-customer-service-representative-mia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitel-customer-service-representative-mia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":852480}},{"tool":"search_jobs","arguments":{"company":"itelbpo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":852480},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}