Reservation Sales Specialist(Soft Sales) - Hospitality - $500 sign-on Bonus

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

JOB DESCRIPTION: The Reservations Sales Specialist will be responsible for selling to prospective international customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to their travel needs.

RESPONSIBILITIES:

• Accurately clarify, research and communicate information to provide options that fulfil customer needs in response to inquiries, requests and requirements. As appropriate, cross sell ancillary products & services to obtain and grow revenue.
• Accurately input required data into various company systems for tracking and retention of customer records.
• Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests.
• Ensure that all interactions are in accordance with company policies and standards of customer service and professionalism.
• Ensure accurate and timely completion of adjustments for customers. Prepare communications to customers using professional standards of vocabulary and grammar.

QUALIFICATIONS:

• High school/GED
• Minimum 5 CSEC passes including grade 1 or 2 in English A.
• Minimum 1+ years' work experience in a customer oriented and/or sales role
• 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell

SKILLS & ATTRIBUTES:

• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.