{"id":2406610,"url":"https://alion.io/job/iteris-511-operations-supervisor","title":"511 Operations Supervisor","company":{"id":1991365,"name":"Iteris","domain":"sd511.org","url":"https://alion.io/company/sd511","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":148000,"period":"year","method":"role_country_seniority_unknown","sample_n":11930},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T07:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T02:55:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Iteris is seeking a 511 Operations Supervisor that will be the main point of contact and overseeing all shift operations. Provides management with key decision-making information, allowing more users to safely navigate incidents and emergencies.\n\nWhat you will be doing:\nMentor subordinate staff; provide feedback for performance evaluations\nProvide effective operational decisions and guidance during shift operations, based on critical thinking\nProvide operational supervision and staff leadership during shift operations, ensuring readiness, SOP adherence, and appropriate execution of operations tasks (as listed below)\nMonitor Partner Agency Traveler Information Sources and other identified sources/feeds\nCollect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance\nVerify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe\nCoordinate with MTC staff to prepare messaging plans for planned events\nCoordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users\nCoordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies\nCoordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures\nConduct notifications per escalation procedures in the event of High Profile incidents\nPerform periodic system checks of the 511 website, 511 phone, and other dissemination channels\nPerform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times\nPerform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours\nDocument system deficiencies, failures and anomalies and make notifications in accordance with SOP\nSupport emergency operations, including after-hours support of High Profile incidents\nMaintain skills proficiency in MTC 511 operations\nMaintain skills proficiency in Express Lanes operations adequately to support augmentation needs\nParticipate in training needed for existing and new systems as they come online\nFacilitate communications (needs, strategies, ideas, etc.) up and down the chain of command\nOther duties as assigned\n\nWhat you need to be successful in this role:\nGeneral knowledge of Intelligent Transportation Systems (ITS) and traffic management standards\nSkilled in the use of Advanced Traffic Management Systems (ATMS) applications\nAbility to be calm and effective under pressure and in a variety of work conditions\nGeographic familiarity with regional roadway network\nProblem solving and critical thinking skill\nEffective interpersonal skills with emphasis on positive leadership\nComputer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)\nClear and proper oral and written communication\nExperience supervising others in high-stress work environments\nAbility and willingness to work rotating shifts\nAbility and willingness to work as designated Essential Personnel\nAbility and willingness to support as augmented staff to the Express Lanes Operations Center\n\nIteris anticipates paying a rate of $41.90.\n\n#LI-ONSITE\n#511operationssupervisor","description_format":"text","description_chars":3643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-13T01:01:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10 · green card filings: 2","filings_12m":10,"filings_prev_12m":5,"green_card_filings_12m":2,"median_offered_wage_usd":108333,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/iteris-511-operations-supervisor","json_url":"https://alion.io/job/iteris-511-operations-supervisor.json","meta":{"generated_at":"2026-10-14T08:06:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1991365},"rest":"https://alion.io/mcp/rest/get_company?id=1991365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiteris-511-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiteris-511-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiteris-511-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iteris-511-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiteris-511-operations-supervisor"}]}