{"id":1624806,"url":"https://alion.io/job/iteris-control-room-operator-staunton-va","title":"Control Room Operator [Staunton, VA]","company":{"id":1991365,"name":"Iteris","domain":"sd511.org","url":"https://alion.io/company/sd511","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Staunton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T07:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T06:56:29Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":45},"description":"Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.\n\nWhat you will be doing:\nMonitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds\nPerform continuous surveillance and system monitoring of transportation networks and signals\nDetect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)\nInitiate and coordinate incident response plans to minimize disruptions and maintain safety\nDispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems\nOperate a multi-system console environment, managing real-time data and network systems\nUpdate and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)\nProvide accurate, real-time customer and traveler information to the public and stakeholders\nDocument incidents and operational activities using reporting and operations systems for tracking and analysis\nCommunicate and coordinate with internal teams, partner agencies, and external responders\nReport system issues, equipment failures, and roadway hazards to appropriate personnel\nSupport emergency operations (e.g., severe weather, evacuations) and special event traffic management\nFollow established policies, procedures, and safety protocols at all times\n\nWhat you need to be successful in this role:\nHigh school diploma or GED\nExperience in operations, dispatch, monitoring, communications, or customer service roles preferred\nStrong proficiency with computer systems and Windows-based applications\nAbility to learn and operate ITS, traffic systems, and network-based technologies\nExcellent written and verbal communication skills\nAbility to remain calm and effective in high-pressure, real-time environments\nStrong attention to detail and ability to manage multiple priorities simultaneously\nBasic understanding of maps, roadways, and geographic navigation\nReliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)\nWillingness to serve as essential personnel during emergencies\nExperience with traffic operations, transportation systems, or roadway monitoring preferred\nFamiliarity with CCTV surveillance, signals, and control systems a plus\nBackground in incident management, dispatch, or emergency response a plus\nExperience working in a control center or console-based environment highly preferred\n\nIteris anticipates paying $19.00 for this 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